Sophia Oklobdzija
Oconomowoc,WI
Overview
11
11
years of professional experience
Work History
Clinical Director
Empower Movement
03.2022 - Current
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Oversaw quality improvement initiatives, leading to higher patient satisfaction rates and better compliance with regulatory standards.
- Reduced wait times for appointments by 10 minutes, optimizing scheduling systems and ensuring adequate staffing levels at all times.
- Managed budgets and resources effectively, resulting in cost savings without sacrifice to quality of care.
Live-Out Nanny
Krystle + Tom Howald
01.2019 - Current
- Performed housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings by employing effective problem-solving techniques promoting harmonious relationships.
- Assisted in potty training efforts for three toddlers while maintaining a patient and supportive approach.
- Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
- Transported children safely to school events, doctor appointments, extracurricular activities using proper car seat protocols.
- Taught basic life skills such as personal hygiene practices to promote independence among the children under my care.
- Prepared meals and snacks for children based on dietary guidelines.
- Administered basic first-aid and medication in emergency situations.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
Storage Manager
Benchmark Secured Storage
07.2018 - 01.2019
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Implemented new marketing strategies to attract potential clients and boost occupancy rates.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
Bottle Server
Whiskey Bar Of Milwaukee
04.2017 - 12.2017
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
Daycare Worker
Lake Country Racquet Club
04.2013 - 08.2013
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Taught children organization, to wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Meticulously sanitized toys and play equipment.
Education
BBA - Human Resources Management
University of Wisconsin-Milwaukee
Milwaukee, WI12.2024
Skills
- Staff Scheduling
- Patient Care Coordination
- Records Management
- Exemplary communication skills
- Collaborative skills
- Developing training programs
Languages
German
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clinical Director
Empower Movement
03.2022 - Current
Live-Out Nanny
Krystle + Tom Howald
01.2019 - Current
Storage Manager
Benchmark Secured Storage
07.2018 - 01.2019
Bottle Server
Whiskey Bar Of Milwaukee
04.2017 - 12.2017
Daycare Worker
Lake Country Racquet Club
04.2013 - 08.2013
BBA - Human Resources Management
University of Wisconsin-Milwaukee