Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
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Sophia Osoria

San Marcos,TX

Summary

Dynamic retail and service professional with a strong background in customer engagement and team collaboration. Recognized for attention to detail, effective communication, and a commitment to delivering positive customer experiences while maintaining an organized workspace. Dedicated retail professional with strong customer service skills, conflict resolution abilities, and a focus on team building. Proven track record in creating positive shopping experiences and enhancing team dynamics.

Overview

2
2
years of professional experience
2
2
Certifications

Work History

Retail Sales Associate

Levis Strauss
San Marcos, TX
10.2025 - 01.2026
  • Assisted customers with product selection by providing friendly, personalized recommendations.
  • Maintained an organized and visually appealing store environment by restocking shelves and arranging hundreds of different merchandise.
  • Operated cash register and processed transactions accurately, efficiently, and in accordance with store policies.

Barista

The House Coffee Shop
El Paso, Texas
04.2024 - 08.2025
  • Delivered exceptional customer service by engaging with customers and accurately taking orders.
  • Managed the stores inventory levels by monitoring stock and restocking supplies throughout the day.
  • Maintained a clean and organized workspace to ensure efficient operations and easy access to supplies for team members.

Camp Counselor

Kickapoo Summer Camp
Kerrville, Texas
04.2025 - 06.2025
  • Led engaging team-building activities that strengthened cooperation, communication, and inclusion among campers.
  • Mentored groups of 8–10 campers (ages 7–17), fostering personal growth, confidence, and positive group dynamics in a safe, inclusive environment.
  • Engaged in ongoing professional development to enhance leadership, youth development, and outdoor education skills.

Education

Bachelor of Science - Criminal Justice

Texas State University
San Marcos, Texas, TX
05-2028

Skills

  • Customer service
  • Team building
  • Effective communication
  • Conflict resolution
  • Project management
  • Leadership development

Languages

Spanish
Native/ Bilingual
American Sign Language
Limited

Certification

Microsoft Office Specialist (MOS)

Affiliations

Community Service Chair, American Marketing Association August 2025-Present
• Planned and coordinated community service events such as a food drive with the student success ambassador, created flyers for all events, and communicated to boost member engagement
• Reached out to other organizations via email, fostering partnerships and expanding collaborative service opportunities

Timeline

Retail Sales Associate

Levis Strauss
10.2025 - 01.2026

Camp Counselor

Kickapoo Summer Camp
04.2025 - 06.2025

Barista

The House Coffee Shop
04.2024 - 08.2025

Bachelor of Science - Criminal Justice

Texas State University
Sophia Osoria