Sophia Pagano
Cortlandt Manor
Summary
Enthusiastic and personable professionalism with experience in customer-facing roles across retail, hospitality, and gallery management. Skilled in customer service, team collaboration, sales, and conflict resolution. Known for strong communication skills, multitasking in fast-paced environments, and a positive, solutions-oriented approach.
Overview
8
8
years of professional experience
Work History
Gallery Attendant
Dia Beacon
Beacon
09.2025 - Current
- Welcomed visitors and provided information about exhibits and artists.
- Monitored gallery security to protect artwork and ensure visitor safety.
- Greeted visitors and provided information about the gallery's artwork.
Gallery Director Assistant
Dowd Gallery
Cortland
02.2022 - 05.2025
- Established policies and procedures for handling artwork, maintaining inventory records, and managing exhibition schedules.
- Ensured compliance with all applicable laws related to copyright infringement or art protection regulations.
- Supervised day-to-day activities at the gallery including staffing needs, scheduling shifts, training new employees.
Graphic Design Intern
American Folk Art Museum
Manhattan
06.2022 - 08.2022
- Maintained a detailed log of all projects completed along with their respective timelines.
- Attended meetings with clients and stakeholders to discuss progress on projects.
- Participated in brainstorming sessions with designers and developers regarding innovative ideas for upcoming projects.
- Designed graphics for websites, brochures, posters and other marketing materials using Adobe Creative Suite applications such as InDesign, Photoshop and Illustrator.
Merchandise Associate
HomeGoods
Cortlandt Manor
04.2020 - 08.2021
- Assisted customers in locating desired items and provided advice on product features.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
Restaurant Hostess
Savannah & Company
Cortlandt Manor
08.2018 - 02.2020
- Assisted with setting up banquet rooms for special events.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Education
Bachelor of Arts - Studio Arts
Suny Cortland
Cortland, NY05.2025
Skills
- Customer service
- Photography
- Adobe software
- Art handling
- POS systems
- Inventory management
- Time management
- Organization
- Multitasking
- Adaptability
- Communication skills
- Conflict resolution
- Team collaboration
Languages
English, Fluent
Timeline
Gallery Attendant
Dia Beacon
09.2025 - Current
Graphic Design Intern
American Folk Art Museum
06.2022 - 08.2022
Gallery Director Assistant
Dowd Gallery
02.2022 - 05.2025
Merchandise Associate
HomeGoods
04.2020 - 08.2021
Restaurant Hostess
Savannah & Company
08.2018 - 02.2020
Bachelor of Arts - Studio Arts
Suny Cortland