Sophia Palacios
Addison,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
4
4
years of professional experience
Work History
Shift Leader
Panda Express
Farmers Branch, TX
02.2025 - Current
- Implemented quality control measures to maintain food safety and hygiene standards.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Manager
Build A Bear Workshop Inc
Mesquite, TX
01.2024 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Swim Instructor
Garland Aquatics
Garland, TX
06.2022 - 08.2024
- Monitored pool conditions to ensure compliance with safety standards and maintain a safe environment.
- Coordinated group lessons, fostering teamwork and encouraging social interaction among participants.
- Provided constructive feedback to students, improving technique and boosting confidence in water activities.
- Implemented engaging activities that increased student participation and enthusiasm for swimming lessons.
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Pizza Maker
Domino's Pizza
Garland, TX
07.2022 - 08.2023
- Coordinated kitchen workflow for efficient order fulfillment during peak hours
- Maintained cleanliness and organization of workstations, adhering to health regulations
- Resolved customer issues promptly to enhance satisfaction and repeat business
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Birthday Party Host
Chuck E Cheese
Rockwall, TX
01.2022 - 05.2022
- Collaborated with kitchen staff to ensure timely delivery of food and beverages during events.
- Developed engaging party themes and activities tailored to diverse age groups and preferences.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
Education
Associate of Science - Astrophysics
Brookhaven College
Dallas, TXSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Training assistance
- Team supervision
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Panda Express
02.2025 - Current
Manager
Build A Bear Workshop Inc
01.2024 - 12.2024
Pizza Maker
Domino's Pizza
07.2022 - 08.2023
Swim Instructor
Garland Aquatics
06.2022 - 08.2024
Birthday Party Host
Chuck E Cheese
01.2022 - 05.2022
Associate of Science - Astrophysics
Brookhaven College