Sophia Panagakis
West Melbourne,FL
Summary
Dynamic professional with strong customer service and upselling skills. Proven ability to enhance guest experiences and drive revenue in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Hostess
The Landing Rooftop
Melbourne, FL
10.2025 - Current
- Served as the first point of contact, creating a positive first impression and setting the tone for the customer experience.
- Managed guest flow and waitlists while maximizing table turnover and revenue during peak hours.
- Engaged with guests to promote daily specials, drinks, and high-margin menu items prior to seating.
Server
Lui Lui Restaurant
Nashua, NH
05.2025 - Current
- Delivered high-quality customer service in a fast-paced, high-volume environment while managing multiple tables simultaneously.
- Built rapport with customers to increase repeat business and enhance dining experience. - Upsold menu items and promotions, contributing to higher average check values.
- Accurately processed payments and managed cash and POS transactions with attention to detail.
Retail Sales Associate
Kimball Farm
Westford, MA
03.2021 - 05.2025
- Drove sales through proactive customer engagement, product recommendations, and efficient order fulfillment.
- Handled cash management, POS transactions, and end-of-shift balancing with consistent accuracy. - Assisted in loss prevention efforts, reducing product loss during assigned shifts.
- Trained and mentored new employees on customer service best practices, efficiency, and sales techniques.
- Served as acting manager when needed, overseeing daily operations and resolving customer concerns.
Education
Bachelor of Science - Aerospace Engineering
Florida Institute of Technology
Melbourne, Florida05-2028
Skills
- CAD software
- Project management
- Data analysis
- Customer service
- Promotion and upselling
- Problem solving
- Multitasking
Languages
Greek
Native/ Bilingual
Affiliations
Women in Aerospace Engineering
Timeline
Hostess
The Landing Rooftop
10.2025 - Current
Server
Lui Lui Restaurant
05.2025 - Current
Retail Sales Associate
Kimball Farm
03.2021 - 05.2025
Bachelor of Science - Aerospace Engineering
Florida Institute of Technology