Sophia Pegley
Colorado Springs,CO
Summary
Strategic and client-centric job seeker currently in pursuing a Bachelor of Science in Business Administration and Management. 5 years of experience in leading teams, developing marketing campaigns, and attending network events. Expertise in delivering customer service, prioritizing client needs, cash handling and accounting, thriving in sales and consumer forward environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking full-time or part-time role with opportunity for growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
American Income Life Insurance Company
07.2022 - 10.2022
- Delivered exceptional customer service by building a positive rapport with clients, resolving complex inquiries, and aligning with customer goals to improve client satisfaction.
- Trained thoroughly in company and multiple state policies to ethically target the clients uninsured areas of their life and provide a plan that best suits them and their needs.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Attended company workshops weekly to improve skills that aid in securing sales.
VIP Hostess
Forward Hospitality Group
05.2022 - 09.2022
- Enhanced guest experience by providing personalized attention and anticipating needs.
- Boosted customer satisfaction by efficiently managing VIP table reservations and seating arrangements.
- Maintained a welcoming atmosphere for high-profile clientele with exceptional organizational skills and attention to detail, while maintaining utmost discretion and professionalism.
- Ensured smooth event execution by coordinating with various departments, including security, management, and servers.
- Built strong relationships with clients through excellent communication and follow-up, resulting in repeat business.
- Increased brand visibility by collaborating with marketing teams to promote exclusive events on social media platforms.
Personal Caregiver
TEAM Risk Management Strategies, LLC
08.2017 - 03.2022
- Assisted person with neurological damage, with bathing/hygiene, transfer and assist, blood sugar testing, and providing daily medications on a timed schedule.
- Provided consistent support and encouragement in an effort for client to maintain confidence and independence.
- Enhanced quality of life for clients by facilitating social activities and outings designed to engage and stimulate.
Marketeer - Consumer Target Shift Lead
Red Bull GmbH.
04.2019 - 01.2021
- Maintained excellent product knowledge and awareness.
- Communicated with up to 300 consumers per shift, data collection of consumer consumption data.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Improved team efficiency by implementing new scheduling and task management strategies.
- Created marketing strategies to target the primary consumer groups for Red Bull GmbH.
Personal Break
Self
10.2022 - 01.2024
- I took some time away from work due to a personal loss that forced me to move home abruptly to report to my family and personal obligations, as well as, focus on my studies.
- It was during this period, I relocated from Cleveland, OH to Colorado Springs, CO.
Cashier
White House Chicken
07.2017 - 03.2019
- Maintained cash drawer with precise cash handling and balancing, ensuring accurate accounting at the end of each shift. Consistently minimizing discrepancies and errors.
- Used POS system to enter orders, process payments and issue receipts.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Senior Shift Lead
SUBWAY®Restaurants
06.2016 - 07.2017
- Expert in proper industrial restaurant cleaning and health code requirements.
- Supervised 2-3 employees per shift.
- Enhanced employee retention of new hires through effective mentoring, training, and conflict resolution skills.
- Established a positive work environment with effective leadership, clear expectations, and open communication.
- Recorded inventory each shift, improving accuracy by implementing an efficient tracking system.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Science - Business Administration And Management
Colorado State University - Pueblo
Pueblo, CO06.2025
Skills
- Excellent Customer Service
- Marketing Strategies
- Attention to Detail & Quality Control
- Cash Handling Expertise & Accounting
- Team Leadership & Training
- Relationship Building
- Sales Planning
- Revenue Growth
- Inventory Management
- Effective Communication
- Microsoft Office Proficiency
- Business Development
Accomplishments
- Promoted to shift lead 3 months into role as a student marketeer through Red Bull GmbH.
- Promoted to a Senior Shift Lead 4 months into role as a Food Preparer through Subway IP Inc.
- Inducted as member of the Golden Key National Collegiate Honor Society.
- Nominated by Colorado State University of Pueblo board into The National Society of Leadership and Success (NSLS.) 2021
Affiliations
- Hiking
- Cooking & Baking
- Swimming
- Traveling
- Snowboarding
Certification
Insurance License: Accident, Life, and Health. (States: OH, IL.)
Languages
English
Native or Bilingual
Timeline
Personal Break
Self
10.2022 - 01.2024
Life Insurance Agent
American Income Life Insurance Company
07.2022 - 10.2022
VIP Hostess
Forward Hospitality Group
05.2022 - 09.2022
Marketeer - Consumer Target Shift Lead
Red Bull GmbH.
04.2019 - 01.2021
Personal Caregiver
TEAM Risk Management Strategies, LLC
08.2017 - 03.2022
Cashier
White House Chicken
07.2017 - 03.2019
Senior Shift Lead
SUBWAY®Restaurants
06.2016 - 07.2017
Bachelor of Science - Business Administration And Management
Colorado State University - Pueblo
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