Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Sophia Perez

Bridgeport,CT

Summary

Skilled in customer service and POS operation, I excelled at Chili's Restaurant by enhancing guest satisfaction and streamlining dining experiences. Leveraging effective communication and problem-solving skills, I significantly contributed to team training and service quality, showcasing a strong work ethic and attention to detail without compromising professional appearance or cleanliness standards.

Overview

2
2
years of professional experience

Work History

Host

Chili's Restaurant
Shelton, CT
09.2024 - Current
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Resolved customer service and food-related issues to maintain guest satisfaction.

FOH Team Member

Chili's Restaurant
Shelton, CT
09.2024 - Current
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Trained new front-of-house staff on policies, procedures, and customer service standards.
  • Assembled and served meals according to specific guest requirements.

Server

Watermark Retirement
Bridgeport, CT
09.2023 - 08.2024
  • Provided excellent customer service to ensure satisfaction.
  • Informed customers of daily specials and signature menu items.
  • Assisted in training new servers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Education

High School Diploma -

Warren Harding High School
Bridgeport, CT
01-2025

Dental Assisting -

Penn Foster Career School
Scranton, PA

Skills

  • Patient assessment
  • Customer service
  • Effective communication
  • Problem solving
  • Attention to detail
  • Multitasking and organization
  • Professional appearance
  • Cleanliness standards
  • POS operation
  • Memory retention
  • Strong work ethic

Affiliations

  • Cheerleading
  • Hairstyling

Accomplishments

  • Medical careers magnet
  • Student council
  • GSA
  • High honers
  • national honers society
  • AHEC student certification

Timeline

Host

Chili's Restaurant
09.2024 - Current

FOH Team Member

Chili's Restaurant
09.2024 - Current

Server

Watermark Retirement
09.2023 - 08.2024

High School Diploma -

Warren Harding High School

Dental Assisting -

Penn Foster Career School

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Sophia Perez