Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sophia Perez

San Marcos,TX

Summary

Customer-focused Front Desk Agent known for high productivity levels and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in environments requiring ability to handle multiple tasks simultaneously and adapt to changing priorities. Bring strong interpersonal skills to connect with guests, ensuring positive experiences and fostering repeat business.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier/Sales Associate

Cargo Vintage
Houston, TX
03.2022 - 11.2024
  • Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
  • Maintained a clean and organized work environment to enhance the shopping experience for customers
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers

Front Desk Agent

Snap Fitness
Friendswood, TX
05.2024 - 08.2024
  • Conducted gym tours for prospective members, highlighting amenities and services.
  • Developed relationships with regular customers through friendly conversation and personalized service.
  • Resolved customer complaints and made necessary updates to customers' accounts.
  • Provided guidance on proper use of exercise machines and other equipment in the facility.

Lifeguard and Swim Instructor

Bill Cole and Associates
Houston, TX
05.2020 - 09.2022
  • Monitored pool area to ensure the safety of all swimmers and enforce pool rules
  • Performed water rescues and administered first aid when necessary, maintaining a calm and professional demeanor
  • Provided excellent customer service by addressing inquiries, resolving conflicts, and ensuring a positive experience for all patrons

Cashier/Sales Associate

Academy Sports + Outdoors
Houston, TX
11.2021 - 02.2022
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

Education

Some college - Kinesiology

Texas State University
San Marcos, TX
03.2025

Skills

  • Resourcefulness
  • Communication skills
  • Attention to detail
  • Time management
  • Customer service
  • Problem solving
  • Equipment maintenance

Certification

  • AED Certification
  • First Aid Certification
  • Driver's License
  • CPR Certification

References

References available upon request.

Timeline

Front Desk Agent

Snap Fitness
05.2024 - 08.2024

Cashier/Sales Associate

Cargo Vintage
03.2022 - 11.2024

Cashier/Sales Associate

Academy Sports + Outdoors
11.2021 - 02.2022

Lifeguard and Swim Instructor

Bill Cole and Associates
05.2020 - 09.2022

Some college - Kinesiology

Texas State University

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Sophia Perez