Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sophia Peterson

Salt Lake City,UT

Summary

Adept at enhancing customer experiences and streamlining operations, my tenure at Chick-Fil-A honed my multitasking and problem-solving skills. Recognized for outstanding service and efficiency, I excel in high-pressure environments, significantly improving team productivity and customer satisfaction. My approach combines reliability with empathy, making me a valuable asset to any customer-focused team.

Professional retail worker with strong focus on team collaboration and achieving results. Proven experience in customer service, inventory management, and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Worker

Athleta
02.2023 - 05.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.

Valet

University of Utah Hospitals and Clinics
09.2022 - 11.2022
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.

Fast Food Crew Trainer

Chick-fil-A
06.2020 - 05.2022
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
  • Trained and mentored varias new personnel hired to fulfill various roles.
  • Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
  • Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Enhanced team productivity by conducting regular training sessions and sharing best practices.
  • Displayed strong attention to detail while preparing menu items according to specific recipes, portion sizes, and presentation standards.
  • Provided excellent problem-solving skills to troubleshoot equipment malfunctions or other operational issues promptly.
  • Recognized for outstanding customer service skills, consistently receiving positive feedback from customers and management alike.

Education

Bachelor of Science - Biology

University of Utah
Salt Lake City, UT
12-2027

High School Diploma -

Vandegrift High School
Austin, TX
05-2022

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Relationship building
  • Problem-solving
  • Time management
  • Front-end organization
  • Conflict resolution techniques
  • Multitasking

Certification

  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
  • Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
  • Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).

Languages

Spanish
Professional Working

Timeline

Retail Worker

Athleta
02.2023 - 05.2023

Valet

University of Utah Hospitals and Clinics
09.2022 - 11.2022

Fast Food Crew Trainer

Chick-fil-A
06.2020 - 05.2022

Bachelor of Science - Biology

University of Utah

High School Diploma -

Vandegrift High School

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Sophia Peterson