Sophia Peterson
Minneapolis,Minnesota
Summary
Positive and upbeat co manager makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Flexible hard worker ready to learn and contribute to team success.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Twin cities orthopedics
Minneapolis, MN
07.2023 - 02.2025
- Provided customer service by answering patient questions and addressing concerns.
- Assisted with the completion of medical forms and records.
- Sorted and distributed incoming mail daily.
- Verified insurance information, collected payments, and scheduled appointments.
- Ensured all necessary paperwork was completed prior to patient visits.
- Assisted with scheduling follow-up appointments according to provider availability.
- Greeted patients upon arrival and directed them to the appropriate area.
- Maintained a clean and organized reception area.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Answered patient questions and fielded complaints to resolve issues.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Manager's Assistant
Turtle Bread co
Minneapolis, MN
06.2021 - 10.2024
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
Host/Wait Assistant
Tosca Restaurant
Minneapolis , MN
01.2023 - 01.2024
- Managed dining room layout to maximize efficiency of staff members.
- Took reservations over phone and in person.
- Provided excellent customer service by anticipating customer needs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed incoming calls during busy shifts.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Greeted guests and gathered information to seat groups or place on waitlist.
Education
High School Diploma -
Southwest High School
Minneapolis, MN05.2021
Skills
- Special Dietary Requirements
- Food Inspection
- High-Volume Dining
- Effective Customer Upselling
- Menu Memorization
- Seating Assignment Preparation
- Multitasking and Prioritization
- Personable and Friendly
- Front- and Back-of-House Coordination
- Covid Symptom Screening
- Time Management and Prioritization
- Creative Problem Solving
- Flexible and Adaptable
- Warm and Welcoming
- Self-Motivated
- Document filing
- Medical filing
- Patient greeting
- Front desk supervision
- Appointment confirmation
- Check-in coordination
- Insurance verification
- Scheduling appointments
- Patient intake
- Customer service
- Patient follow-up
- HIPAA compliance
- Appointment scheduling
- Healthcare industry
- Phone etiquette
- Medical insurance
Timeline
Patient Service Representative
Twin cities orthopedics
07.2023 - 02.2025
Host/Wait Assistant
Tosca Restaurant
01.2023 - 01.2024
Manager's Assistant
Turtle Bread co
06.2021 - 10.2024
High School Diploma -
Southwest High School
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