Sophia Phelps
Master's Transportation
Peculiar,MO
1
Certification
10
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Customer Service Expert
10 Months- Managed inbound customer inquiries regarding policy details, billing, and claims support.
- Resolved coverage questions with clear explanations of insurance terms and procedures.
- Processed policy changes accurately while maintaining updated customer records.
- Processed policy payments for monthly and annual policies.
- Coordinated follow-up on pending requests, renewals, and service escalations.
- Supporting administrative tasks for team and management.
- Daily maintenance of policy cancellation download list.
- Weekly maintaining yearly non-download renewal list for policies.
Executive Assistant to the Chief Executive Officer
3 Years- Maintained a calendar of appointments for the CEO, ensuring that all commitments were met on time.
- Coordinate and manage travel schedule, hotels, air travel, car rental, and all receipts.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Coordinated executive communications, including taking calls, responding to emails and interfacing with clients.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Provided support to other executives within the organization as required.
Fleet Coordinator/Office Manager
1 Year 10 Months- Managed fleet operations for government and personal usage.
- Managed vehicle maintenance including inspections, tags and licensing.
- Directed operations for managing rental and sales vehicle keys.
- Generated and validated monthly audits for inventory management of the fleet.
- Supervised Detail team ensuring high levels of satisfaction for customers receiving their vehicles.
- Located and transported vehicles from fourteen locations for customer contracts.
Customer Service Representative
8 Months- Reserved vehicle rentals for clients.
- Delegate customer service issues.
- Processed deposits and payments.
- Utilize Salesforce CRM to manage client interactions and agreements.
- Expanded customer options by executing additional fleet purchasing services.
Billing/Customer Svc
1 Year 8 Months- Answer calls on inbound center averaging 35+ a day
- Order DME supplies and equipment for patients (CPAP, oxygen, ventilators, etc)
- Locate valid prescriptions for patients and answer insurance questions
- Work with accounts receivable and receive payments
Maid
4 Years 2 Months- Cleaned homes as a part time summer job
- Based pricing off of square foot and customer requests
Server and Cashier
4 Years 2 Months- Served customers, took orders, bussed tables and maintained dining room for cleanliness
Education
Graduate
Skills
Typing - 65 WPM
Strong Verbal Communication
Strong Software Proficiency
Microsoft Office
Excel
Outlook
Motivated Self-Organizer
Certification
- Executive Assistant
References
References available upon request.
Personal Information
Current Title: Customer Service Expert
Timeline
Customer Service Expert
Rate Insurance
01.2026 - CurrentRead More
Executive Assistant to the Chief Executive Officer
Master's Transportation
11.2023 - CurrentRead More
Fleet Coordinator/Office Manager
Master's Transportation
12.2021 - 10.2023Read More
Customer Service Representative
Master's Transportation
04.2021 - 12.2021Read More
Billing/Customer Svc
Berman & Rabin Law Firm
08.2019 - 04.2021Read More
Maid
Two Gals & A Lot of Paper Towels
06.2016 - 08.2020Read More
Server and Cashier
Culvers
06.2016 - 08.2020Read More
Raymore Peculiar High School
Graduate
Read More