SOPHIA PIN

• Spearheaded cross-functional delivery between Product, Engineering, and Business Affairs to build an AI-powered data-matching engine, mapping custom co-publishing datasets directly into internal system templates.
• Created and managed centralized project trackers using personalized dashboard to ensure 100% of onboarding steps and client milestones were achieved on schedule while providing timely KPI updates.
• Identified scaling limitations in legacy onboarding tooling for enterprise-level clients, successfully escalating cross-functional requirements to product and engineering leads to re-architect systems for high-volume catalog ingestion.

• Partnered with the engineering team to deploy an automated 60-step QA process via Python, reducing processing time by over 90% and shaping product feature roadmaps.
• Managed day-to-day client accounts and resolution processes internally and externally, specifically on the MLC and on YouTube.
• Delivered data-driven slide deck presentations and prospective client pitches analyzing existing assets to demonstrate platform performance and value realization.

• Unlocked $68,000 in uncollected earnings for a high-touch client by collaborating with Business Affairs to audit onboarding documentation, validate complex workflows, and integrate agreements into global systems at correct rates.
• Met directly with high-touch clients to address complex quarterly statement inquiries, troubleshoot account and data discrepancies on the client portal, and ensure full transparency and trust across key accounts.
• Engineered a rapid data-audit protocol to resolve a critical system mapping bug between platform databases and SAP, conducting an end-to-end impact analysis across all client codes and escalating risk metrics to executive leadership to institute an emergency database freeze.

• Managed a 10-person team to drive operational excellence, maintaining a 99% statement processing accuracy rate and achieving a 100% on-time ticket SLA
• Updated KPI reporting for North American sub-teams, tracking revenue metrics, account performance, and success milestones across data validation projects.
• Led cross-functional rollout and onboarding for a new global royalties product, facilitating interactive training workshops, establishing clear documentation, and guiding North American sub-teams through the transition to upgraded interface and UI matching systems.

• Secured 75% of the annual budget through fundraising benefits and strategic partner relationships, serving as the primary advisor across community leaders, school leadership, and sponsors.
• Led end-to-end program implementation and success planning for non-profit stakeholders, launching seven new initiatives and establishing KPIs to measure and communicate social impact.
• Trained teaching artists in trauma-informed facilitation for Public Schools programming, ensuring empathetic, community-focused delivery.

President of National Collegiate Honor Society