Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sophia Portillo

Herriman,Utah

Summary

Dedicated customer service professional. Outgoing, positive, and goal-oriented. Interested in accommodating customers needs by allowing myself to be flexible to properly reach customer satisfaction. Always ready to assist and handle responsibilities that help business move.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lifeguard

Salt Lake County
08.2021 - 08.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.

Server

Pizza Factory
01.2023 - 05.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.

CNA

Legacy House Assisted Living
01.2022 - 04.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Direct Support Professional

Chrysalis
08.2022 - 01.2023
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored progress and documented patient health status changes to keep care team updated.

Customer Service

Walmart
08.2020 - 09.2021
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Processed orders, service requests and applied information to customers.

Car Washer

Sparkle Express Car Wash
05.2020 - 08.2020
  • Pressure washed car exterior, wheel wells, and tires.
  • Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
  • Disinfected steering wheel, handles, seats, and other interior fixtures.
  • Answered customer questions on pricing, products, procedures, and materials used.

Education

Bachelor of Science - Exercise Science

Southern Utah University
Cedar City, UT
06.2025

High School Diploma -

Mountain Ridge High School
Herriman
06.2022

Skills

  • Patron Satisfaction
  • First Aid
  • CPR Certified
  • Maintaining Clean Work Areas
  • Special Requests
  • Hospitality and Accommodation
  • Promoting Healthy Habits

Certification

  • First Aid/CPR Certified
  • Food Handlers Permit

Timeline

Server

Pizza Factory
01.2023 - 05.2023

Direct Support Professional

Chrysalis
08.2022 - 01.2023

CNA

Legacy House Assisted Living
01.2022 - 04.2023

Lifeguard

Salt Lake County
08.2021 - 08.2023

Customer Service

Walmart
08.2020 - 09.2021

Car Washer

Sparkle Express Car Wash
05.2020 - 08.2020

Bachelor of Science - Exercise Science

Southern Utah University

High School Diploma -

Mountain Ridge High School

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Sophia Portillo