Sophia Puello
Miami
Summary
Dedicated professional with extensive experience in patient care at Joyful Home Health and exceptional customer service at Whole Foods Market. Proven ability in conflict resolution and time management, ensuring client satisfaction and safety. Skilled in cash handling and POS systems, while demonstrating reliability and empathy in all interactions. Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Home Health Aide
Joyful Home Health
Miami
07.2025 - Current
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Assisted in ambulation and exercise routines for clients.
- Documented care provided and submitted notes to supervisor.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Cashier & Flex Shopper / Customer Service Booth
Whole Foods Market
11.2024 - Current
- Provide friendly and efficient service to customers, ensuring a positive shopping experience.
- Operate cash register, process payments, and handle customer inquiries and returns.
- Fulfill online and in-store orders quickly and accurately as a Flex Shopper.
- Assist at the customer service booth, resolving issues, processing refunds, and handling special requests.
- Maintain a clean and organized work area while following company safety and service standards.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining clean and organized checkout areas for optimal customer experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Handled returns and exchanges in accordance with company policies to ensure customer satisfaction.
- Collaborated with team members to improve workflow and enhance service delivery standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
After-School Care Worker
Mater Academy Bay
08.2022 - 11.2024
- Supervised and cared for children in a structured after-school program environment.
- Led activities promoting learning, creativity, and social development.
- Communicated effectively with parents regarding children’s needs, behaviors, and progress.
- Resolved conflicts and addressed behavioral issues with patience and professionalism.
- Ensured a safe and supportive environment for all students.
- Supervised daily activities, ensuring a safe and engaging environment for students.
- Developed and implemented age-appropriate educational programs and recreational activities.
- Facilitated communication between parents, teachers, and staff to address student needs.
- Mentored new staff members, providing guidance on best practices for after-school care.
- Coordinated schedules and logistics for extracurricular activities and events.
- Evaluated program effectiveness, suggesting improvements based on feedback from participants.
- Coordinated snack time for students while adhering to dietary restrictions and promoting healthy eating habits.
Education
High School Diploma -
Mater Academy Bay
Miami, FLSkills
- Customer service and communication
- Conflict resolution
- Time management
- Cash handling and POS systems
- Child supervision and care
- Problem-solving
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Reliability and punctuality
- Patient care
Certification
Home Health Aide
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Home Health Aide
Joyful Home Health
07.2025 - Current
Cashier & Flex Shopper / Customer Service Booth
Whole Foods Market
11.2024 - Current
After-School Care Worker
Mater Academy Bay
08.2022 - 11.2024
High School Diploma -
Mater Academy Bay