Sophia Pytel
San Antonio,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Sales Activation Spec I - SMB
Spectrum
San Antonio, TX
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Credit Services Associate
Charter Communications Spectrum
San Antonio, TX
03.2023 - Current
- Process residential customers bankruptcy accounts.
- Oversaw handling of customer Social Security Numbers and personal data to ensure compliance with privacy regulations.
- Conducted thorough research on customer accounts to assess bankruptcy credit qualifications.
Mobile Sales Activation
Spectrum
San Antonio, TX
03.2022 - 03.2023
- Mobile Sales Activation
- Responsible with correcting customers/ sales agents orders.
- Upselling internet, cable and new mobile services to new customers.
- Rescheduling customers appointments for home installation.
Waitress/Trainer
Chuy's Tex-Mex Restaurant
Tyler, TX
09.2017 - 01.2022
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
Waitress
Willie's Grill & Icehouse
San Antonio, TX
07.2014 - 07.2016
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Set up dining room to meet hospitality and service standards.
Fraud Specialist
Team Express
San Antonio, TX
01.2012 - 08.2014
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Input information regarding fraud investigations into detailed reports for submission to clients.
Sales Associate
Oakley Store
San Antonio, TX
08.2009 - 01.2013
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Some College (No Degree) - Marketing
The University of Texas At Tyler
Tyler, TXSkills
- Inbound and Outbound Calling
- Proficient in technology
- Familiarity with business development processes
- Call Center Operations
- Client relationship building
- Problem-solving abilities
- Credit card transaction management
- Microsoft Office expertise
- Friendly, positive attitude
- Verbal communication
- Teamwork and collaboration
Timeline
Sales Activation Spec I - SMB
Spectrum
11.2024 - Current
Credit Services Associate
Charter Communications Spectrum
03.2023 - Current
Mobile Sales Activation
Spectrum
03.2022 - 03.2023
Waitress/Trainer
Chuy's Tex-Mex Restaurant
09.2017 - 01.2022
Waitress
Willie's Grill & Icehouse
07.2014 - 07.2016
Fraud Specialist
Team Express
01.2012 - 08.2014
Sales Associate
Oakley Store
08.2009 - 01.2013
Some College (No Degree) - Marketing
The University of Texas At Tyler