Sophia Quattrocchi
Applebee's Neighborhood Grill & Bar
Topeka
12
years of professional experience
Professional hospitality worker, excelling in customer service and team collaboration. Experienced in training and teaching others effectively. Skilled in responsible cash handling and data analysis. Highly driven and adaptable, consistently delivering exceptional service in high-pressure environments.
Work History
Bartender/Certified Trainer
1 Year 2 Months- Promptly made a high volume of drinks while maintaining a clean and organized workspace.
- Managed card and cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to ensure smooth service for guests and a positive work environment.
- Quickly became a certified Neighborhood Expert with the ability to train new team members on restaurant procedures.
- Sustained loyal guest base from previous jobs while also developing a new loyal clientele.
Server/Bartender
6 Years 9 Months- Promptly made drinks and served food to high customer volumes with focused attention on customer needs.
- Collaborated with other staff members to ensure smooth service.
- Responsibly handled card and cash transactions.
- Enhanced customer experience while addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Trained new team members in restaurant procedures.
English Teaching Intern
1 Month- Supported classroom instruction by preparing materials, reinforcing lesson objectives, and assisting with student questions.
- Completed six hours of TESOL practicum coursework while gaining hands-on experienced in the classroom.
- Collaborated with lead instructors to implement lesson plans and maintain consistent classroom routines.
Young Nebraska Scientist Intern
1 Year 2 Months- Assisted undergraduate and graduate researchers in experiments in the biochemistry and plant sciences fields.
- Accurately collected and recorded samples regarding algal lipid production.
- Documented and analyzed complex datasets using statistical software to identify trends and support conclusions.
Education
Bachelor of Arts - Global And International Studies
- Honors Program Member
- 3.67 Cumulative GPA
- Study Abroad: Yonsei University, South Korea, Spring 2018 Semester
- Four years of Korean Language Courses
High School Diploma
Skills
Customer service expertise
Conflict resolution
Team collaboration and leadership
Guest engagement and loyalty
Responsible cash handling
Microsoft Word and Excel
Data Analysis
Clear and effective communication
Experienced trainer
Strong multitasking
Timeline
Bartender/Certified Trainer
Applebee's Neighborhood Grill & Bar
08.2025 - CurrentRead More
Server/Bartender
On The Border
10.2018 - 07.2025Read More
English Teaching Intern
University of Kansas
06.2018 - 07.2018Read More
Young Nebraska Scientist Intern
University of Nebraska Lincoln
06.2014 - 08.2015Read More
University of Kansas
Bachelor of Arts from Global And International Studies
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Lincoln Southwest High School
High School Diploma
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