Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Quintana

San Antonio

Summary

Dynamic Shift Leader with a positive attitude and proven team leadership at Scooters Coffee Shop. Expert in cash handling and customer service management, enhancing guest experiences while maintaining operational efficiency. Skilled in training and developing staff, ensuring compliance with safety protocols and fostering a collaborative work environment.

Overview

3
3
years of professional experience

Work History

Shift Leader

Scooters Coffee Shop
04.2024 - Current
  • Assisted in daily operations and maintained cleanliness standards for a safe work environment.
  • Supported team members by executing assigned tasks efficiently during peak hours.
  • Learned and adhered to safety protocols, ensuring compliance with company policies.
  • Communicated effectively with customers to enhance service experience and address inquiries.
  • Participated in training sessions to develop skills and improve operational knowledge.
  • Completed cash and credit card transactions accurately using POS software.

Barista

Barnes & Noble
10.2022 - 01.2024
  • Prepared and served high-quality beverages, ensuring consistency in taste and presentation.
  • Maintained cleanliness and organization of workstations, adhering to health and safety standards.
  • Assisted customers with menu selections, providing knowledgeable recommendations for personalized experiences.
  • Operated espresso machines and other equipment efficiently, troubleshooting minor issues as needed.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Shift Leader

Tipi Teas
06.2022 - 10.2022
  • Monitored inventory levels and reported shortages to maintain supply availability.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Bachelor of Science - Architecture

UTSA
San Antonio, TX
06-2027

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Training assistance
  • Customer service management
  • POS system operation

Timeline

Shift Leader

Scooters Coffee Shop
04.2024 - Current

Barista

Barnes & Noble
10.2022 - 01.2024

Shift Leader

Tipi Teas
06.2022 - 10.2022

Bachelor of Science - Architecture

UTSA

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