Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Riley

Phoenix,AZ

Summary

Diligent Student Worker with desires to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Responsible and motivated ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

2
2
years of professional experience

Work History

Client Service Representative

Bank of America
Phoenix, AZ
05.2023 - Current
  • Identified opportunities for process improvements within the organization's customer service department.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.

Hostess

Kona Grill
Phoenix, AZ
12.2022 - Current
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Spoke with patrons to drive satisfaction with food and service.
  • Answered telephone to provide dining information and take reservations.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered phones promptly to record and confirm reservations.

Barista

Starbucks, Barista
Phoenix, AZ
08.2021 - 11.2022
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Supported highest standards of conduct and service to support company reputation.

Education

Cosmetology

Avalon School of Cosmetology
Phoenix, AZ

High School Diploma -

Cesar Chavez High School
Laveen, AZ

Skills

  • Verbal Communication
  • Customer Support
  • Business Development
  • Calm and Professional Under Pressure
  • Problem Resolution
  • Knowledge Retention
  • Technical Proficiency
  • Effective Listening

Timeline

Client Service Representative

Bank of America
05.2023 - Current

Hostess

Kona Grill
12.2022 - Current

Barista

Starbucks, Barista
08.2021 - 11.2022

Cosmetology

Avalon School of Cosmetology

High School Diploma -

Cesar Chavez High School

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Sophia Riley