Sophia Rivera-Rojas
Summary
Compassionate professional with a multi-industrial background including veterinary care, department management, and education. Dedicated and focused professional with several years of experience in the veterinary field across a variety of disciplines. Offers well-developed skills in staff training, conflict resolution and trend analysis allowing Art City Vets to grow its client base by 200%. Calm in crises with skills to reassure clients and staff alike, and optimize care. Possesses an ambitious enthusiasm for learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Art City Vets
07.2020 - Current
- Client Service Representative (2020-2021)
- CSR Supervisor (2021-2023)
- Veterinary Floor Supervisor (2023-2024)
- Veterinary Assistant (2024-present)
Guest Service Representative
Petco Unleashed
11.2018 - 10.2020
- Guest Service Representative (2018-2019)
- Dog Trainer (2019-2020)
Seasonal Intern
PennEnvironment
09.2019 - 12.2019
- Organizing and hosting environmental advocacy event, Wildlife over Waste Forum
Seasonal Intern
Academy of Natural Science
06.2018 - 08.2018
- Camp counselor for children ages 4-14, creating educational games based on museum exhibits
Education
Bachelor of Science - Environmental Science
Temple University
05-2020
Skills
- Cross-functional teamwork
- Tool implementation
- Medical lab equipment usage
- Aseptic techniques
- Animal behavior
- Diagnostic imaging
- Urgent care
- Animal handling
- Client education
- Veterinary terminology
- Veterinary standards and procedures
- Patient flow management
- Staff training and development
- Trend analysis
- Complex Problem-solving
- Project management
- Public speaking
- Event organization
- Customer service management
- Bilingual
Research
How Beavers Affect Creek Elevations in Pennypack Park, Professor Ilya Buynevich, Temple University, 2020
Affiliations
- Volunteer with Philly Goat Project since 2023
Certification
- Organization Management, CourseA online workshop, 2022
- Tech Assistant I and II Tests, Veterinary Management Group, 2023
- Cytology CE, Dechra Veterinary Products, 2024
- Fear Free Handling, Veterinary Management Group, 2024
Timeline
Veterinary Assistant
Art City Vets
07.2020 - Current
Seasonal Intern
PennEnvironment
09.2019 - 12.2019
Guest Service Representative
Petco Unleashed
11.2018 - 10.2020
Seasonal Intern
Academy of Natural Science
06.2018 - 08.2018
Bachelor of Science - Environmental Science
Temple University
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