Sophia Robinson
Stone Mountain,GA
Summary
Proficient in tracking incoming & outgoing shipments while complying with transportation regulations to ensure smooth business operations. Adept at managing the inventory and maintaining shipments records as part of the delivering compelling business value.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dock Worker
Yellow Freight
01.2019 - 07.2023
- Followed verbal and written instructions to properly move and ship products.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Secured cargo using chains, load bars, wood blocks, and straps.
- Used hand-held scanners and physical logs to accurately track item movements.
- Participated in training and safety drills to prepare for emergency situations occurring on dock.
Warehouse Associate /Customer Service Associate
Saddle Creek Logistics
11.2003 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Forklift Operator
Education
High School Diploma -
D.M. Therrell High School
Atlanta, GA06.1988
Skills
- Health and Safety Compliance
- Load Security and Guidance
- Organize Storage Areas
- Critical Thinking
- Bracing, Padding and Strapping
- Computer Tracking
- Forklift and Pallet Jack Use
- Hand Trucks
- Cargo StabilizationComplex Problem-Solving
- Trailer Stripping
- Equipment Maintenance
- Team Meetings
Certification
- Forklift Operator, Yellow Freight - 01/2019
Timeline
Dock Worker
Yellow Freight
01.2019 - 07.2023
Warehouse Associate /Customer Service Associate
Saddle Creek Logistics
11.2003 - 01.2019
High School Diploma -
D.M. Therrell High School
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