Sophia Robles
Summary
Dedicated professional with proven expertise in child supervision and customer service, honed at Harris Teeter Inc. Excels in enhancing customer experiences through personalized service. Demonstrates exceptional time management and empathy, ensuring safety and satisfaction. Recognized for reliability and a strong work ethic, consistently recommended by families and employers alike. Eager Barista, always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
2
2
years of professional experience
Work History
Babysitter
Acquaintances
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
Barista
Harris Teeter Inc
06.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Bachelor of Science - Data Science
University of North Carolina Charlotte
Charlotte, NC05.2026
Skills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Following Directions
- Flexible scheduling
- Maintaining safe environment
- Child Supervision
- Reliability and punctuality
- Housekeeping
- Professionalism and Discretion
- Dependable and Responsible
Timeline
Barista
Harris Teeter Inc
06.2022 - Current
Babysitter
Acquaintances
Bachelor of Science - Data Science
University of North Carolina Charlotte
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