Sophia Rolf
Scroggins,TX
Summary
Current full time Assistant Manager at Huey’s Mount Pleasant and Full time online student.
Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Huey’s Coffee
Mount Pleasant, TX
2024.06 - Current
- Assisted in managing daily operations and staff scheduling at Huey's Coffee.
- Trained new employees on customer service protocols and coffee preparation techniques.
- Coordinated inventory management to ensure product availability and freshness.
- Monitored quality standards for beverages and food items served to customers.
- Implemented promotional strategies to enhance customer engagement and sales.
- Resolved customer complaints efficiently to maintain satisfaction and loyalty.
- Organized staff meetings to discuss workflow improvements and team collaboration.
- Maintained cleanliness and organization of the cafe environment for optimal service.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Waitress/ Bartender
Chophouse on Bankhead
Mount Vernon, TX
2022.07 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted customers with menu selections and special dietary needs.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Work Bartending Events and provide superior costumer service at all event locations
- Resolved customer complaints efficiently to maintain a positive atmosphere.
- Upsold daily specials and promoted menu items to enhance dining experience.
Cashier
Brookshire Grocery
Mt Vernon, TX
2021.04 - 2022.06
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Processed all sales transactions promptly to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Assisted customers with account updates, new service additions and promotional offers.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Increased sales by suggesting specific complementary items to customers.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Properly verified customer identification for alcohol or tobacco purchases.
Education
High School Diploma -
CHESS
Sulphur Springs, TX06.2022
Some College (No Degree) - Business Administration
NTCC
Mount Pleasant , TXSkills
- Effective customer communication
- Active listening
- Team management
- Employee training
- Problem resolution
- Effective communication
- Event coordination
- Time management
- Project management abilities
- Recruitment and hiring
- Product and service sales
- Meeting facilitation
- Verbal and written communication
- Compliance
- Vendor relationship management
- Team motivation
- Employee engagement
- Goal setting
- Operations management
- Staff supervision
- Team leadership
- Reporting and documenting
- Employee supervision
- Employee performance evaluation
- Conflict resolution
Timeline
Assistant Manager
Huey’s Coffee
2024.06 - Current
Waitress/ Bartender
Chophouse on Bankhead
2022.07 - Current
Cashier
Brookshire Grocery
2021.04 - 2022.06
High School Diploma -
CHESS
Some College (No Degree) - Business Administration
NTCC