Cynthia Frost
Excelsior,MN
Summary
Organized and diligent assistant manager offering over 8 years of sanitary experience combined with high-energy, enthusiastic approach to serving customers and team building skills. Knowledgeable about managing ingredient preparation, identifying proper trash removal, problem solving and other immediate needs with little supervision. Dedicated to building loyal base of customers by providing exceptional, consistent service. Dependable assistant able to complete all tasks in efficient time and manner. Trained in daily inventory, sales management, sanitary and food handling laws. Enthusiastic customer service associate bringing expertise in customer service, food preparation, and management.
First-rate listening, problem-solving and relationship-building skills. Unique approach to satisfying customer requests.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Cub Foods
Chanhassen, MN
11.2018 - Current
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Cleaned utensils, dishes and glasses for customer use.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Accepted and processed cash, check, card and mobile payments, maintaining 98% accuracy rate.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Made orders by slicing, weighing, packaging and pricing meats and cheeses.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
- Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Checked and recorded temperatures of refrigerated and frozen items daily to verify proper working conditions.
- Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
Cashier, Cook, Maintenance
Taco Bell
Chanhassen, MN
02.2018 - 10.2018
- Inspected items for damage and obtained replacements for customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed 100+ transactions per day with exceptional accuracy.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Resolved issues with cash registers, card scanners and printers.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Cashier, Cook
McDonald's
Waconia, MN
10.2017 - 05.2018
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Assisted with purchases, locating items and signing up for rewards programs.
- Collaborated with building managers to assess ongoing needs and plan preventative maintenance schedules.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Maintained clear and safe workspace area to meet OSHA standards.
- Placed frequently used food such as pico de Gallo and tortillas in proper storage containers and placed perishable items in refrigerator.
- Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
- Grilled and deep fried various foods, including meats, potatoes and fish.
- Replenished food items from inventory and rotated ingredients to use oldest products first.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Developed strategies to enhance food-presentation aspects of catering and retail environments.
- Placed frequently used food such as raw beef and raw chicken in proper storage containers and placed perishable items in refrigerator.
- Grilled and deep fried various foods, including meats, potatoes and fish.
- Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Skills
- Portioning
- Inventory rotation
- Temperature control
- Cleaning and sanitizing
- Preparing food items
- Food preparation
- Register operations
- Safe food handling
- Equipment use
- Sanitation and safety standards
- Signage and pricing accuracy
- Product Knowledge
- Stocking of food cases
- Machine Safety
- Food Services
- Effective customer communication
- Upselling
- Work area maintenance
- Food presentation
- Cutting and slicing techniques
- Dish preparation
- Focused and disciplined
- Food handlers card
- Cleaning and organization
- Equipment cleaning and maintenance
- Ingredient inspection
- Foodservice sanitation
- Recipe preparation
- Multitasking
- Effective prioritization
- Team-oriented
- Waxing and Buffing
- Chemical handling
- Customer service-focused
- Maintenance
- Sanitization techniques
- Minor repairs
- Payment processing
- Cash register operation
- Merchandise restocking
- Product recommendations
- Cash management
- Credit and cash transactions
- Customer greeting
- ID verification
- Cash counting machine operations
- Coin counting
- Issue resolution
- Customer assistance
- Staff mentoring
- Ordering/daily inventory
Timeline
Assistant Manager
Cub Foods
11.2018 - Current
Cashier, Cook, Maintenance
Taco Bell
02.2018 - 10.2018
Cashier, Cook
McDonald's
10.2017 - 05.2018