Alexander Savage
Hamburg,NJ
Summary
Dynamic Assistant Manager with a proven track record at Bubbakoos Burritos, excelling in customer service and team leadership. Expert in complaint resolution and coaching, I enhanced team performance and improved customer satisfaction. Committed to food safety compliance and operational efficiency, I consistently drove positive experiences in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Bubbakoos Burritos
03.2025 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Busser
Goodfellas Pizza
06.2024 - 02.2025
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Education
High School Diploma -
Vernon Township High School
Vernon, NJ06-2025
Skills
- Sales monitoring
- Customer service
- Coaching and mentoring
- Team leadership
- Drawer balancing
- Supply restocking
- Portioning
- Food safety compliance
- Complaint resolution
- Cash Handling
Timeline
Assistant Manager
Bubbakoos Burritos
03.2025 - Current
Busser
Goodfellas Pizza
06.2024 - 02.2025
High School Diploma -
Vernon Township High School