Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Savage

Hamburg,NJ

Summary

Dynamic Assistant Manager with a proven track record at Bubbakoos Burritos, excelling in customer service and team leadership. Expert in complaint resolution and coaching, I enhanced team performance and improved customer satisfaction. Committed to food safety compliance and operational efficiency, I consistently drove positive experiences in high-pressure environments.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Bubbakoos Burritos
03.2025 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Busser

Goodfellas Pizza
06.2024 - 02.2025
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Education

High School Diploma -

Vernon Township High School
Vernon, NJ
06-2025

Skills

  • Sales monitoring
  • Customer service
  • Coaching and mentoring
  • Team leadership
  • Drawer balancing
  • Supply restocking
  • Portioning
  • Food safety compliance
  • Complaint resolution
  • Cash Handling

Timeline

Assistant Manager

Bubbakoos Burritos
03.2025 - Current

Busser

Goodfellas Pizza
06.2024 - 02.2025

High School Diploma -

Vernon Township High School
Alexander Savage