Sophia Romero
Debary,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Specialist
Apple
07.2024 - Current
- Presenting and educating customers with intuitive demos and services from Apple, such as Apple Intelligence across all Apple devices, demonstrating the Vision Pro to all customers, and introducing today's Apple sessions.
- Introduced and successfully captured over 64 business introductions within a four-month period. By highlighting the benefits of Apple's business team, I also generated over 40,000 in business revenue.
- By building rapport with customers and offering personalized product recommendations based on their needs, I successfully achieved over 50 promoters in Q1. My customers genuinely appreciated my dedicated work, leaving meaningful remarks and comments.
- Partnered with diverse teams (Genius Bar, Management, Sales) to ensure seamless transitions for customers, ensuring no detail was lost during hand-offs.
Style Specialist
Target
11.2022 - 07.2024
- Be welcoming and helpful with all guests needs and questions on the floor and in the fitting rooms.
- Keep floor clean with stocked products accurately displayed by sizes, color, and styles. Ensure everything is accurately priced.
- Support the upfront guest service by being back up cashiers, fulfill order pick ups, and at the front desk completing returns and exchanges.
Customer service specialists
Publix
08.2021 - 11.2022
- Enhancing customers experience by promptly addressing concerns and providing them with accurate information.
- Handling money transactions such as check cashing, lottery, money orders, and western unions.
- Answering and directing phone calls the store receives.
- Checking out guests and processing returns.
Education
Associate of Applied Science - Nursing
Daytona State College
11-2027
Skills
- Analytical thinking
- Documentation management
- Advanced communication
- Quality assessment
- Problem-solving abilities
Timeline
Specialist
Apple
07.2024 - Current
Style Specialist
Target
11.2022 - 07.2024
Customer service specialists
Publix
08.2021 - 11.2022
Associate of Applied Science - Nursing
Daytona State College