Sophia Rosian
Deltona,FL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Subway Sandwich Artist
PCNB
11.2022 - 01.2024
- Assisted customers in choosing menu items by providing food complementing information.
- Operated manual and electric appliances to peel, slice, and trim food.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and presented food in compliance with health and safety guidelines.
- Monitored inventory and requisitioned low-stock items.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Subway Manager
Ramsey Enterprises
09.2021 - 11.2022
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Crew Member
Wendy's
01.2021 - 09.2021
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
Wendy's Crew Member/Cashier
Wendy's
05.2020 - 12.2020
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High school diploma -
Seminole High School
Sanford, FL05.2021
Skills
- Menu Memorization
- Problem-Solving
- Cleaning and Organization
- Teamwork and Collaboration
- Guest Service
- POS System Expertise
- Inventory Counts
- Money Handling
- Staff Management
- Budget Control
Timeline
Subway Sandwich Artist
PCNB
11.2022 - 01.2024
Subway Manager
Ramsey Enterprises
09.2021 - 11.2022
Crew Member
Wendy's
01.2021 - 09.2021
Wendy's Crew Member/Cashier
Wendy's
05.2020 - 12.2020
High school diploma -
Seminole High School
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