Sophia Rump
Ames,IA
Summary
Dynamic professional adept at fostering creativity and innovation in high-pressure environments, ensuring stability and structure within teams. Demonstrates exceptional communication skills and a proactive approach to networking, driving collaboration and engagement. Proven ability to enhance productivity through strong physical stamina and effective problem-solving skills. Notable achievements include significant improvements in efficiency and fostering team collaboration across multiple projects.
Overview
5
5
years of professional experience
Work History
Bartender
BNC Fieldhouse
Ames, IA
08.2025 - Current
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs.
- Efficiently handled cash transactions and accurately processed payments using POS system.
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation.
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction.
Server
BNC Fieldhouse
Ames, IA
09.2024 - Current
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers.
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards.
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service.
Server
Stoney Point Meadows
Cedar Rapids, IA
03.2021 - 08.2023
- Provided the highest quality of service for the residents and creating connections to provide the most comforting environment.
- Multitasked answering calls, taking orders, and delivering orders to provide quick service.
Education
Two years completed -
Iowa State University
Ames, IA05.2025
High School Diploma -
Xavier High School
Cedar Rapids, IA05.2023
Skills
- Customer engagement
- Team collaboration
- Conflict resolution
- Employee training
- Efficient cash transactions
- Organizational time strategies
- Hospitality service expertise
- Trustworthy performance
Accomplishments
House Leader August 2022-May 2023
- Organized and coordinated events for 20 students twice a week
- Focused on team building and community service
Design Chair September 2024-April 2025
- Designed and sketched creative banner concepts for joint Greek life events
- Illustrated and colored large-scale display designs to align with event themes
- Recruited and coordinated over 200 members, assigning roles and tasks to ensure efficient execution
- Led collaborative efforts to complete displays on time and to a high visual standard
References
References available upon request.
Timeline
Bartender
BNC Fieldhouse
08.2025 - Current
Server
BNC Fieldhouse
09.2024 - Current
Server
Stoney Point Meadows
03.2021 - 08.2023
Two years completed -
Iowa State University
High School Diploma -
Xavier High School