Sophia Saenz
West Covina
Summary
Dynamic and organized professional with experience at Apex Orthodontics, skilled in recordkeeping and project oversight. Proven ability to collaborate effectively in team settings, and manage time well. Detail-oriented Retail Cashier with reputation for excellent customer service in fast-paced settings. Using great problem-solving skills to quickly resolve guest issues. Engaging with personable demeanor to remain calm when dealing with hostile customers.
Overview
2
2
years of professional experience
Work History
Pet Associate/Retail Cashier
PetSmart
West Covina
07.2025 - Current
- Assisted customers in locating products and answering inquiries.
- Handled cash, credit, and gift card payments accurately.
- Managed inventory by restocking shelves and monitoring product levels.
- Engaged customers with friendly interactions to enhance shopping experience.
- Followed company policies regarding payment methods, discounts, refunds.
Intern
Apex Orthodontics
05.2024 - 08.2024
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Sanitized each station offering a clean work environment.
- Shadowed doctors gaining real world experience.
- Participated in workshops and presentations related to projects to gain knowledge.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
South Hills High School
West Covina, CA06-2025
Biology
California State Polytechnic University, Pomona
Pomona, CASkills
- Customer service
- Recordkeeping and fundraising
- Project management
- Team collaboration
- Adaptability
- Organizational efficiency
- Time management
Volunteer Work
- Choreographed dances for children lending to a positive environment.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
Timeline
Pet Associate/Retail Cashier
PetSmart
07.2025 - Current
Intern
Apex Orthodontics
05.2024 - 08.2024
High School Diploma -
South Hills High School
Biology
California State Polytechnic University, Pomona