Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Assessments
Personal Information
References
Timeline
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Sophia Saldana

Albuquerque,NM

Summary

Experienced professional with over 10 years in customer service and

leadership roles, demonstrating a strong track record in team management,

sales, and project planning. Adept at implementing innovative strategies to

enhance productivity and achieve business goals. Seeking a stable and long-

term opportunity to grow within a company and contribute to its success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Security Guard

Lobo security
04.2024 - Current

Monitor and report suspicious activities at film and commercial sites, ensuring safety and

compliance.

Currently on furlough due to union strikes.

Ensured the safety of film and commercial sites through vigilant surveillance, contributing

to reduced incidents and enhanced security protocols.

Implemented security measures and reported suspicious activities, maintaining a secure

environment and preventing criminal behavior on site.

Proactively identified and reported security threats, resulting in a measurable decrease in

site incidents and enhanced safety for all personnel.

Diligently observed and documented suspicious behavior, ensuring comprehensive reports

that supported swift and effective security responses.

Analyzed security footage to identify patterns, enhancing preventive measures and

reducing incidents

Front Desk Receptionist

The Parker Project
11.2023 - 03.2024

Offering free and affordable services to families that have children with cancer through

fundraising services.Coordinated charity appointments and confirmed schedules, ensuring

smooth events and successful fundraising for families with children battling cancer.

Managed and organized appointment files, leading to efficient time slot management and

enhanced event scheduling.

Successfully raised funds at events, contributing to the availability of free services for

families in need.

Meticulously handled call confirmations and appointment setups, ensuring no overlaps and

maximizing event participation.

Streamlined event scheduling, enhancing appointment efficiency and ensuring no overlaps,

resulting in maximized participation and successful fundraisers.

Senior Girl Scout

Girl Scouts of the USA
10.2010 - 03.2024
  • Selling and merchandising assigned products, inventory management and control, cash handling and transactional sales, organizing and managing teams, project planning and management, people skills, multi-tasking, problem-solving and overcoming adversity as well as using Word, Excel, and PowerPoint to plan, organize, and edit projects adjacent to working the front charity auctions for LSU alumni scholarship program, WXW wrestling for foster homes, and 200+ hours of volunteer work
  • With bronze award project; dog and cat food drive, silver award project; crayon drive for Arnold Palmer children's cancer ward, and gold award project; garden drive for hungry families.

Hotel Receptionist with Vet Tech Experience

Santa Fe Cat Hotel
03.2023 - 08.2023
  • Hotel reception for said place of business; checking the company emails/replying
  • Creating client forms, adding up totals for client stays via Microsoft suites, checking in clients and processing reservations for availability, managing emails, booking reservations
  • Overseeing functions of various services when said owner had vacated premises
  • Checking in on all client and adoptable cats, administering medications: needle injections, IV fluids, oral medications both in pill and liquid injection form, eye medications, glucose checks, and insulin
  • Caring for and bathing feral kittens, as well as socializing ferals bringing them closer to domestication
  • Cleaning the compound and disinfecting the kennels.

Waitress/Hostess/Cashier/To-Go Waitress/Dishwasher

Cracker Barrel
01.2022 - 12.2022
  • Hours of 11:30 am to 9:30 pm during shifts; as an ever-growing restaurant, corroborating restaurants applicability, as an employee in said establishment said obligations were to take customers order as well as food runner of premises, over the phone orders on digital systems, restocking materials up front and in the kitchen, maintaining cleanliness, closing the front of the restaurant, boxing up online orders, customer service, quality assurance to make sure customers order was correct and neat, time management to get order out on time, basic math
  • Responsibilities were to time manage tasks in a room of 120+ tables, while also being a hospitable amiable worker to those in establishment, presiding electronic seating systems, and greeting those with a zealous demeanor to guarantee fulfillment
  • Packaging to-go orders is a tedious task that takes attention to detail and care of quality assurance; and after taking account of the order and entered information of order into the computer system, arrange tables in a timely manner to be occupied by happy customers
  • During said time in establishment no customer left with discontent.

Education

Associates - Law Paralegal

Central New Mexico Community College
Albuquerque, NM

High school diploma -

Santa Fe College
Santa Fe, NM
05.2023

Skills

  • Customer service 10 years
  • Leadership 10 years
  • Goal setting 10
  • Money management 10
  • Decision making 10
  • Business ethics 10
  • Microsoft services
  • Event planning and management
  • Microsoft SharePoint
  • Google services
  • Event planning
  • Data analysis
  • Project management
  • Hospitality
  • Hotel services

Accomplishments

    **Girl Scouts Experience:**

    - **Achievements:** Successfully led and participated in various initiatives, including:

    - Fundraising campaigns

    - Program development and implementation

    - Leadership roles within the organization

Certification

  • Driver's License
  • Class D Security

Assessments

  • Front desk agent (hotel), Proficient, 12/01/22, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
  • Customer service, Proficient, 02/01/23, Identifying and resolving common customer issues
  • Work motivation, Proficient, 12/01/22, Level of motivation and discipline applied toward work
  • Work style: Reliability, Proficient, 12/01/22, Tendency to be reliable, dependable, and act with integrity at work
  • Delivery driver, Proficient, 12/01/23, Interpreting instructions or signs and solving problems
  • Security guard skills, Proficient, 08/01/23, Assessing risks, enforcing security standards, and handling complaints
  • Retail customer service, Proficient, 01/01/23, Responding to customer situations in a retail setting
  • Medical receptionist skills, Proficient, 12/01/23, Managing physician schedules and maintaining accurate patient records
  • Customer focus & orientation, Proficient, 12/01/22, Responding to customer situations with sensitivity
  • Attention to detail, Proficient, 12/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Food service: Customer situations, Proficient, 12/01/22, Identifying and addressing customer needs in a food service setting
  • Work style: Reliability, Proficient, 08/01/23, Tendency to be reliable, dependable, and act with integrity at work
  • Written communication, Proficient, 10/01/23, Best practices for writing, including grammar, style, clarity, and brevity
  • Verbal communication, Proficient, 10/01/23, Speaking clearly, correctly, and concisely
  • Front desk agent (hotel), Proficient, 10/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data

Personal Information

Relocation: Albuquerque, NM

References

Jessica Swain- 6145492122

General Manager

hilton, Ohio


Zephyr Gentry-4074355521

Revenue management

Wydham, Nation wide locations 24+ hotels.


David Rice: 505-520-9258

The Parker Project

Albuquerque, New Mexico


Michelle Fleming- 3527026346

Revinue manage, internal revinue manager (retired)

Girl-scout troop, leader

Clermont, Florida


Allen Fugler- 2256038638

LSU alumni,

Baton Rouge, Louisiana


Leiham Reddy- 5054607717

Lobo security, Locations

Albuquerque, New Mexico

Timeline

Security Guard

Lobo security
04.2024 - Current

Front Desk Receptionist

The Parker Project
11.2023 - 03.2024

Hotel Receptionist with Vet Tech Experience

Santa Fe Cat Hotel
03.2023 - 08.2023

Waitress/Hostess/Cashier/To-Go Waitress/Dishwasher

Cracker Barrel
01.2022 - 12.2022

Senior Girl Scout

Girl Scouts of the USA
10.2010 - 03.2024

Associates - Law Paralegal

Central New Mexico Community College

High school diploma -

Santa Fe College
Sophia Saldana