Sophia Samano
Topeka,KS
Summary
I am a quick learner, competitive, and articulate. I am able to understand some Spanish and Sign Language. I am willing to learn new skills and excited for any new opportunities.
Overview
5
5
years of professional experience
Work History
Receptionist
Auburn Animal Clinic
Auburn, KS
11.2025 - Current
- Managed front desk operations, ensuring efficient appointment scheduling and patient check-in processes.
- Provided exceptional customer service, addressing client inquiries and concerns with professionalism and empathy.
- Coordinated communication between veterinary staff and clients to streamline care delivery and improve client satisfaction.
- Maintained accurate patient records using electronic health record (EHR) systems, ensuring compliance with clinic protocols.
EL (experience Lead)
Petsmart
Topeka, KS
04.2022 - Current
- Washed dishes, animal enclosures, and equipment. Attractively arranged each enclosure with the appropriate dishes; and double-checked that everything was clean and free of hazards. Shared my knowledge of animals and their care with customers, allowing them to make personal choices based on their preferences and interests. Explained how various items are of use and described how certain items are better for animal health than others to customers to provide a positive experience. I'm familiar with the current items and keep up with any changes. Upsold enclosures that would be a better fit for the animal down the line. Double-checked animal health and quality before delivering to customers.
Para educator
USD 437
Topeka, KS
06.2021 - 03.2024
- Worked with teachers and students effectively and efficiently to better the quality of the classroom. Worked with students with disabilities of varied types. Collaborated with coworkers to better prepare for the days events.
- (as a para sub)
Shift Lead
Pizza Hut
Osage City, KS
11.2020 - 06.2021
- Ensured that employees were productive and on task in order to meet business and customer needs. Provided superior training and leadership to teams in order to improve performance and assist team members in meeting their goals. Maintained a safe working environment by following safety procedures, policies, and regulations. Assisted many customers by answering questions, responding to inquiries, and handling phone requests in an average timeframe of a few minutes.
Education
Associate of Arts - Studio Arts
Baker University
Baldwin City, KSBachelor of Science - software development
DeVry University
Kansas City, MO01-2023
Aesthetician - Aesthetician
Milan Institute
Fresno, CA01-2020
High School Diploma - undefined
Wetmore High School
Wetmore, KS01-2019
Skills
CRM Systems
Sales
Customer satisfaction
Computer literate
Customer needs assessment
Avi mark systems
Quick learner
Timeline
Receptionist
Auburn Animal Clinic
11.2025 - Current
EL (experience Lead)
Petsmart
04.2022 - Current
Para educator
USD 437
06.2021 - 03.2024
Shift Lead
Pizza Hut
11.2020 - 06.2021
Associate of Arts - Studio Arts
Baker University
Aesthetician - Aesthetician
Milan Institute
High School Diploma - undefined
Wetmore High School
Bachelor of Science - software development
DeVry University