Sophia Serrato
Ladson,SC
Summary
Compassionate healthcare professional with expertise in medical assisting and patient care. Proficient in vital sign assessment, medical history review, appointment scheduling, and insurance verification. Bilingual in English and Spanish, facilitating effective communication in diverse environments. Committed to enhancing patient experiences through strong organizational and multitasking abilities.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
MA/Triage
Nason Care
North Charleston, South Carolina
03.2026 - 07.2026
- I have experience welcoming patients, obtaining and documenting vital signs, reviewing current medications, medical conditions and overall preparing patient charts before appointments.
- Built strong relationships with patients by creating a comfortable, respectful, supportive environment.
- I ensure that patient information is accurate and up to date so the provider has the necessary details before each visit.
- Committed to providing compassionate care while maintaining professionalism, efficiency, and attention to detail.
- Recognized and addressed customer requirements to enhance satisfaction.
- Documented patient care activities accurately in electronic health records.
- Educated patients on health management and wellness practices to promote better health outcomes.
- Reported any changes or concerns to supervising nurse or physician promptly.
- Observed and documented changes in patient's condition including physical and emotional well-being.
Front Desk Receptionist
Hands and Stone
Delray Beach, Florida
07.2025 - 01.2026
- Greeted clients warmly and created a welcoming atmosphere at the spa.
- Answered phone calls and responded to client inquiries promptly and professionally.
- Managed appointment scheduling using the spa management software.
- Coordinated communication between clients and therapists for seamless service delivery.
- Provided information on services, promotions, and membership options to clients effectively.
- Handled cash transactions and processed payments accurately at the front desk.
- Maintained cleanliness and organization of the front desk area and lobby.
Front Desk Representative
Americas Best Contacts & Glasses
North Charleston
02.2024 - 07.2025
- Handled insurance verification, welcomed and checked in patients, scheduled appointments, and answered multi-line phone calls, ensuring a professional and friendly environment.
- I am committed to providing excellent customer service, maintaining an organized workflow, and ensuring patients have a positive experience from the moment they arrive.
- Delivered attentive service to customers during face-to-face interactions and phone conversations, enhancing their overall experience.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes, contributing to improved workflow and patient satisfaction.
- Conducted testing of software and systems to ensure quality and reliability.
Education
Highschool Diploma -
FORT DORCHESTER HIGH SCHOOL
North Charleston, South Carolina 08.2021 - 01.2025
Skills
- Patient intake
- Vital signs assessment
- Patient charting
- Medical documentation
- Electronic health records
- HIPAA compliance
- Insurance verification
- Completing insurance forms
- Appointment scheduling
- Scheduling
- Medical office management
- Patient support
- Maintaining confidentiality
Languages
- English
- Spanish
Timeline
MA/Triage
Nason Care
03.2026 - 07.2026
Front Desk Receptionist
Hands and Stone
07.2025 - 01.2026
Front Desk Representative
Americas Best Contacts & Glasses
02.2024 - 07.2025
Highschool Diploma -
FORT DORCHESTER HIGH SCHOOL
08.2021 - 01.2025