SOPHIA SHAW
Santa Rosa,CA
Summary
Results-driven professional with extensive experience in client relations and team leadership at Organicann. Led California's largest outdoor cannabis cultivation project, ensuring full regulatory compliance. Skilled in QuickBooks and business analysis, driving profitability and enhancing customer satisfaction through strategic planning and project management. Proven ability to thrive in fast-paced environments while fostering productive team dynamics.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Manager Head Sommelier
Tasting By The Sea Wine Bar
Jenner, California
10.2020 - 12.2025
- Cultivated personalized wine experiences through tailored recommendations and extensive knowledge.
- Managed diverse wine tastings and events to boost guest engagement.
- Oversaw inventory management, ensuring optimal stock levels and quality standards.
- Researched industry trends and updated knowledge on new vendor products.
- Maintained comprehensive records of all transactions related to wine purchasing and sales.
- Developed relationships with distributors and wine makers to secure premium selections.
- Directed daily operations of bar and wine programs while optimizing costs without compromising quality.
- Trained new employees on essential duties to ensure consistent service.
- Scheduled all live entertainment.
Managing Partner
Organicann
Santa Rosa, California
09.2018 - 02.2021
- Created largest outdoor cannabis cultivation in California through effective project management.
- Monitored local and state regulations to ensure compliance with evolving laws.
- Established tracking system for cannabis across operational departments, ensuring compliance with state mandates.
- Tracked shipments and managed invoicing processes, enhancing accuracy and reliability of logistics operations.
Accounting Bookkeeper
Patterson's Pub
Windsor, CA
06.2014 - 07.2016
- Established QuickBooks accounting system to maintain accurate financial records.
- Compiled financial reports on cash receipts, expenditures, and profit and loss, supporting informed decision-making.
- Entered financial data into accounting database, facilitating verification and reconciliation processes.
- Generated and tracked invoices upon receipt of billing information, ensuring timely collections.
Customer Service Representative
Comcast
Santa Rosa, CA
12.2000 - 06.2014
- Elevated customer experience to strengthen loyalty among clientele.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
- Greeted customers to identify needs for personalized service.
- Provided accurate product information aligned with current sales and promotions.
- Managed administrative tasks to expedite issue resolution and enhance service efficiency.
- Established a reputation for precision in service delivery and operational excellence.
- Earned management trust as key holder, overseeing store opening and closing procedures.
- Consistently met and exceeded strict sales targets.
Retail Sales Manager
Ganto's
Santa Rosa, CA
01.1994 - 11.2000
- Recruited, interviewed, and hired skilled individuals to build a high-performing sales team.
- Managed daily staffing and scheduling for all store employees.
- Strengthened store security measures, leading to a decrease in shrinkage and theft.
- Created a comprehensive training program for new sales associates to accelerate onboarding and sales performance.
- Established quarterly and annual budgets for the sales department.
Manager in Charge
Tasting by the Sea Wine Bar
Jenner, California
Education
High School Diploma -
Piner High School
Santa Rosa, CA01.1996
Skills
- Profit and loss oversight
- Financial reporting
- Business analysis
- Client relationship management
- Team leadership
- Scheduling and planning
- QuickBooks expertise
- Microsoft Office proficiency
- Satisfaction strategies
References
References available upon request.
Certification
california RBS Certificate
Timeline
Manager Head Sommelier
Tasting By The Sea Wine Bar
10.2020 - 12.2025
Managing Partner
Organicann
09.2018 - 02.2021
Accounting Bookkeeper
Patterson's Pub
06.2014 - 07.2016
Customer Service Representative
Comcast
12.2000 - 06.2014
Retail Sales Manager
Ganto's
01.1994 - 11.2000
Manager in Charge
Tasting by the Sea Wine Bar
High School Diploma -
Piner High School