Sophia Shay
Southborough,MA
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Advanced knowledge of fashion trends and popular looks. Intimate background in customer service, multitasking, and time management abilities. Outgoing, personable, and organized.
Overview
4
4
years of professional experience
Work History
Personal Assistant
Kerry Kennedy
Hyannis, MA
07.2022 - 09.2023
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties for RFK Human Rights
- Organized work related projects around client's house.
- Provided assistance communicating, typing correspondence or obtaining information.
- Accompanied clients to appointments and arranged transportation.
- Delivered warm companionship to the client with conversation and emotional reassurance
- Handled household chores to assist client's family with organization.
Retail Sales Associate
Hepburn with Tracy Berry
Nantucket, MA
06.2023 - 08.2023
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Ordered inventory based on understanding of current fashion and market trends.
- Sourced new vendors and suppliers to boost product offerings and increase profit.
Front Desk Receptionist
West Beach Club
Hyannis, MA
07.2021 - 08.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries and distributed to personnel.
- Investigated and analyzed client complaints to identify and resolve issues.
- Coordinated company events with venues and advised staff of pertinent details.
Wait Staff Member
West Beach Club
Hyannis, MA
07.2019 - 08.2019
- Took orders of customers and accurately communicated them with kitchen staff.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Completed cleaning duties by sweeping and mopping floors and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
Education
Bachelor of Arts - English With Creative Writing Concentration
Boston College
Chestnut Hill, MA05.2024
Skills
- Appointment Scheduling
- Event Planning
- Purchasing and Procurement
- Valid Driver's License
- Travel Arrangements
- Creative Writing
- Social media proficiency
- Textile knowledge
- Brand Awareness
- Accessory Selection
References
References available upon request.
Timeline
Retail Sales Associate
Hepburn with Tracy Berry
06.2023 - 08.2023
Personal Assistant
Kerry Kennedy
07.2022 - 09.2023
Front Desk Receptionist
West Beach Club
07.2021 - 08.2021
Wait Staff Member
West Beach Club
07.2019 - 08.2019
Bachelor of Arts - English With Creative Writing Concentration
Boston College
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