Sophia Silva
Miami
Summary
Dynamic administrative professional with proven expertise at IMG Miami Open, excelling in customer service and event coordination. Bilingual in English and Spanish, I leverage strong organizational skills and proficiency in Microsoft Office Suite to enhance operational efficiency and client satisfaction. Recognized for consistently exceeding expectations and contributing to successful outcomes in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
IMG Miami Open
Miami
02.2023 - 02.2024
- During my tenure at IMG for the Miami Open tennis tournament, I undertook diverse responsibilities crucial to pre-event preparations and operational efficiency. In the lead-up to the tournament, I managed administrative tasks such as making calls, scheduling appointments, procuring office supplies, and organizing office materials. Additionally, I handled various errands to support my supervisor's needs effectively. During the tournament itself, I played a pivotal role at the reception desk, engaging with attendees to facilitate their stay, resolving customer queries via phone and email, and ensuring seamless customer service. Furthermore, I meticulously organized receipts and proficiently utilized software tools like Microsoft Word, Excel, and maintained detailed lists to streamline administrative processes. My contributions ensured smooth operations and enhanced customer satisfaction throughout the event. Due to my dedication and performance, IMG consistently invites me back annually to fulfill these responsibilities from the beginning of April to the end of May.
Real Estate Agent Assistant
Family Company
Miami
01.2022 - 12.2022
- During my role as a Real Estate Agent Assistant in our family business based in Miami Beach, FL from January 2022 to December 2022, I excelled in managing essential communications through phone and email, ensuring prompt responses and efficient handling of incoming and outgoing correspondence including mail and faxes. I played a pivotal role in supporting clients by assisting in home staging and preparing properties for sale, contributing directly to successful real estate transactions. Additionally, I skillfully coordinated appointments to showcase marketed properties, optimizing scheduling efficiency and enhancing client satisfaction throughout the sales process. My proactive approach and attention to detail consistently contributed to achieving business goals and exceeding client expectations in a competitive real estate market.
Education
Associate of Science - Biomedical Engineering Technology
Miami Dade College
Miami, FL08-2025
Skills
- Microsoft Office Suite
- Data entry and typing
- Clerical and administrative support
- Multi-line phone systems
- Research and report writing
- Customer service and support
- Bilingual communication (English and Spanish)
- Event planning and coordination
- Time management and organization
- Information security management
- Reception oversight and phone etiquette
- Calendar and mail management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Administrative Assistant
IMG Miami Open
02.2023 - 02.2024
Real Estate Agent Assistant
Family Company
01.2022 - 12.2022
Associate of Science - Biomedical Engineering Technology
Miami Dade College
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