Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Skees

Troy,IL

Summary

Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.

Overview

5
5
years of professional experience

Work History

Shift Manager

Beauty Brands Salon & Spa
Edwardsville, Illinois
01.2023 - Current
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Upheld company standards and compliance requirements for operations.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.

Wait Staff Member

Don Ole Mexican Restaurant
Highland, Illinois
03.2022 - 10.2022
  • Stocked service areas with supplies during slow periods.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Explained menu items, describing ingredients and cooking methods upon request.

Host

Alfonzo’s Pizzeria
Troy, IL
01.2020 - 02.2021
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Answered phones promptly to record and confirm reservations.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Completed closing duties by emptying trash, and polishing silverware.

Education

High School Diploma -

Triad High School
Troy, IL
05-2021

Skills

  • Equipment maintenance
  • Calm under pressure
  • Customer service
  • Microsoft Word
  • Dependable and responsible
  • Conflict resolution

Timeline

Shift Manager

Beauty Brands Salon & Spa
01.2023 - Current

Wait Staff Member

Don Ole Mexican Restaurant
03.2022 - 10.2022

Host

Alfonzo’s Pizzeria
01.2020 - 02.2021

High School Diploma -

Triad High School

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Sophia Skees