Sophia Sledge
La Porte,TX
Summary
Motivated and skilled Customer Support Professional with a strong focus on effective communication and problem-solving. Seeking opportunity to apply extensive experience in fostering customer satisfaction and leading teams to enhance company reputation. Excited to utilize robust blend of skills in challenging role that allows contribution to success of your organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Universal Customer Service Representative II
Omaha Steaks
01.2022 - Current
- Supplied promptly and professionally to customers inquiries via phone, emails concerning packaging and delivery
- Troubleshoot, research, resolve or escalate issues as necessary
- Assessed and interpreted customer feedback to pinpoint opportunities for process and product enhancements, contributing to continuous improvement effort
- Spearheaded customer retention by 10% through better communication and service process
Field Trip Coordinator
School Districts
01.2016 - Current
Household Manager & Family Caregiver
Self Employed
07.2006 - Current
- Ensure a supportive and safe atmosphere for children, fostering emotional and social growth
- Organize engaging recreational events, including field trips and sports activities, to promote physical health and teamwork
- Build and maintain trust with children by practicing active listening and demonstrating empathy and understanding
Lead Customer Service Manager
Randall's Food & Pharmacy
01.2004 - 06.2015
- Implemented company policies and procedures to maintain office cleanliness and equipment safety, ensuring compliance with safety standards
- Facilitated daily store sales and transactions, accurately recording any financial discrepancies
- Equipped customer service team in efficiently addressing and resolving customer complaints, minimizing disruption
Education
College Coursework - Human Resource Management
Devry University
Houston, TX08.2004
Skills
- Multitasking
- CRM Software Knowledge
- Customer Relationship Management (CRM)
- Communication skills
- AI (artificial intelligence) skills
- Relationship-building and collaborative skills
- Emotional intelligence
- Proactiveness and self-motivation
- Creative thinking and analytical skills
- Self motivation and proactiveness
- Analytical skill and creative thinking
Certification
- Basic of Leasing, W2W, 2024
- GAD Management Understanding Coping Support CPD, Alison, 2025
- Banking Certificate, Serjobs, 2025
Timeline
Universal Customer Service Representative II
Omaha Steaks
01.2022 - Current
Field Trip Coordinator
School Districts
01.2016 - Current
Household Manager & Family Caregiver
Self Employed
07.2006 - Current
Lead Customer Service Manager
Randall's Food & Pharmacy
01.2004 - 06.2015
College Coursework - Human Resource Management
Devry University
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