Sophia Smalios
Envee Salon
Astoria,NY
20
years of professional experience
Dynamic and detail-oriented professional with experience excelling in appointment scheduling and customer service. Proven ability to enhance client satisfaction through effective communication and teamwork. Skilled in shampooing and conditioning, color application & toner. with a strong focus on maintaining a clean and organized environment to support efficient operations.
Work History
Shampoo Assistant & Receptionist
1 Year 4 Months- Oversaw appointment scheduling using salon management software to enhance efficiency of client flow.
- Guided clients through inquiries and service options to elevate customer service quality.
- Managed communication pathways between stylists and clients to achieve prompt service resolutions.
- Upheld cleanliness and organization in the reception area, fostering a welcoming environment for guests.
Shampoo Assistant & Front Desk
5 Years 2 Months- Assisted stylists with shampooing and conditioning services to enhance client satisfaction.
- Maintained cleanliness and organization of workstations, ensuring efficient workflow during peak hours.
- Developed strong product knowledge to recommend appropriate treatments based on client needs.
- Collaborated with team members to streamline shampooing processes, improving overall service speed.
- Handled administrative tasks such as answering phones, booking appointments, and processing payments efficiently.
- Maintained a clean and organized work area, contributing to a positive salon environment.
- Maintained professional and friendly demeanor to greet clients for customer satisfaction.
- Provided special treatments involving shampooing, rinsing and conditioning hair.
- Assisted stylists in preparing clients for various treatments, ensuring a smooth workflow.
- Provided assistance to stylists when needed.
Education
Certificate of Cosmetology - Cosmetology
Skills
Strong organization
Maintaining cleanliness
Upselling services
Appointment scheduling
Reception area maintenance
Front desk management
Checkout services
Teamwork
Customer service
Attention to detail
Problem-solving abilities
Punctual and reliable
Multitasking Abilities
Excellent communication
Telephone and email etiquette
Customer and client relations
Office administration
Courteous and professional
Scheduling appointments
Hair shampooing and conditioning
Application of Base Color & Toners
Timeline
Shampoo Assistant & Receptionist
Envee Salon
12.2015 - 04.2017Read More
Shampoo Assistant & Front Desk
New Image of NY
10.1997 - 12.2002Read More
Robert Fiancé Cosmetology School
Certificate of Cosmetology from Cosmetology
Read More