Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sophia Smallwood

Raleigh

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience

Work History

Beverage Server

SodaBox
03.2025 - Current
  • Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Developed rapport with regular customers, fostering loyalty and repeat business.

Shift Leader/Store Manager

Nautical Bowls
06.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.

Private Nanny

Various Families
01.2017 - Current
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
  • Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Taught children everyday skills and language.
  • Coordinated schedules between multiple families when working as a nanny share provider to ensure seamless childcare transitions throughout the week.
  • Taught children basic life skills, manners and personal hygiene.
  • Provided developmentally appropriate activities for children.
  • Transported children to and from school, medical appointments, and extra-curricular activities.
  • Transported children to and from activities using personal or family vehicle.
  • Monitored children's play activities to verify safety.
  • Organized activities that enhanced children's physical, emotional, and social well-being.
  • Helped children complete homework assignments and school projects.
  • Supervised children on playground to help develop physical and social skills.

Linen Attendant/ Bed Maker

Sweet Dreams Linens and Rentals
04.2021 - 08.2023
  • Reduced linen loss by maintaining accurate inventory records and conducting regular audits.
  • Responded quickly to emergency linen requests, ensuring guest comfort and minimal disruption to company operations.
  • Upheld high standards of hygiene through strict adherence to infection control protocols during laundering processes.
  • Streamlined laundry operations by effectively organizing, folding, and storing linens.
  • Ensured proper handling of delicate fabrics during the washing and drying process for extended linen life.
  • Assisted in training new linen attendants on best practices for sorting, washing, drying, folding, and storing items efficiently.

Education

Associate of Arts - Political Science And Business

Wake Technical Community College
Raleigh, NC
06-2025

High School Diploma -

Topsail Highschool
Hampstead, NC
06-2023

Skills

  • Excellent customer service
  • Strong communication skills
  • Efficient multitasking
  • Team player mentality
  • Reliability and punctuality
  • Cleanliness and sanitation
  • Money handling
  • Organization and planning
  • Responsible alcohol service
  • Professional appearance

Languages

English
Native or Bilingual

Timeline

Beverage Server

SodaBox
03.2025 - Current

Shift Leader/Store Manager

Nautical Bowls
06.2023 - Current

Linen Attendant/ Bed Maker

Sweet Dreams Linens and Rentals
04.2021 - 08.2023

Private Nanny

Various Families
01.2017 - Current

Associate of Arts - Political Science And Business

Wake Technical Community College

High School Diploma -

Topsail Highschool

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Sophia Smallwood