Sophia Smallwood
Raleigh
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Beverage Server
SodaBox
Raleigh, NC
03.2025 - Current
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Shift Leader/Store Manager
Nautical Bowls
Cary, NC, Surf City, NC, Durham, NC
06.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Private Nanny
Various Families
Raleigh, NC And Wilmington, NC
01.2017 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Implemented daily routines for optimal child development and created a structured environment.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Taught children everyday skills and language.
- Coordinated schedules between multiple families when working as a nanny share provider to ensure seamless childcare transitions throughout the week.
- Taught children basic life skills, manners and personal hygiene.
- Provided developmentally appropriate activities for children.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Transported children to and from activities using personal or family vehicle.
- Monitored children's play activities to verify safety.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Helped children complete homework assignments and school projects.
- Supervised children on playground to help develop physical and social skills.
Linen Attendant/ Bed Maker
Sweet Dreams Linens and Rentals
Surf City, NC
04.2021 - 08.2023
- Reduced linen loss by maintaining accurate inventory records and conducting regular audits.
- Responded quickly to emergency linen requests, ensuring guest comfort and minimal disruption to company operations.
- Upheld high standards of hygiene through strict adherence to infection control protocols during laundering processes.
- Streamlined laundry operations by effectively organizing, folding, and storing linens.
- Ensured proper handling of delicate fabrics during the washing and drying process for extended linen life.
- Assisted in training new linen attendants on best practices for sorting, washing, drying, folding, and storing items efficiently.
Education
Associate of Arts - Political Science And Business
Wake Technical Community College
Raleigh, NC06-2025
High School Diploma -
Topsail Highschool
Hampstead, NC06-2023
Skills
- Excellent customer service
- Strong communication skills
- Efficient multitasking
- Team player mentality
- Reliability and punctuality
- Cleanliness and sanitation
- Money handling
- Organization and planning
- Responsible alcohol service
- Professional appearance
Languages
English
Native or Bilingual
Timeline
Beverage Server
SodaBox
03.2025 - Current
Shift Leader/Store Manager
Nautical Bowls
06.2023 - Current
Linen Attendant/ Bed Maker
Sweet Dreams Linens and Rentals
04.2021 - 08.2023
Private Nanny
Various Families
01.2017 - Current
Associate of Arts - Political Science And Business
Wake Technical Community College
High School Diploma -
Topsail Highschool