Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Smith

Tampa,FL

Summary

Slot Attendant skilled at promoting casino amenities and building customer loyalty through exceptional service. Reputation for accurately handling money and updating computer accounts. Delivers excellent guest service and builds casino loyalty.

Overview

5
5
years of professional experience

Work History

Slot Attendant

Apache Casino Hotel
05.2020 - 11.2023
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
  • Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
  • Aided in maintaining regulatory compliance by adhering to established policies, procedures, and guidelines within the gaming industry.
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.

Server

Apache Casino Hotel
08.2019 - 05.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Cracker Barrel
07.2018 - 06.2019
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.

Education

No Degree -

Cameron University
Lawton, OK

Skills

  • Repairing Machines
  • Data Entry
  • Efficient multitasking
  • Slot machine operation
  • Accurate Money Handling
  • Gaming regulation compliance
  • Casino policy understanding
  • Positive attitude

Timeline

Slot Attendant

Apache Casino Hotel
05.2020 - 11.2023

Server

Apache Casino Hotel
08.2019 - 05.2020

Server

Cracker Barrel
07.2018 - 06.2019

No Degree -

Cameron University

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Sophia Smith