Summary
Overview
Work History
Education
Skills
Soccer
Timeline
Generic

Spencer Wallace

DURANT,OK

Summary

Slot Attendant with proven expertise at Choctaw Casino & Resort, recognized for enhancing guest satisfaction through exceptional service and efficient troubleshooting. Skilled in accurate cash handling and fostering strong interpersonal relationships, I consistently improved the gaming experience while promoting responsible gaming practices and maintaining machine integrity.

Overview

14
14
years of professional experience

Work History

Slot Attendant

Choctaw Casino & Resort
04.2011 - Current
  • Handled cash transactions with precision and trustworthiness.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Connected with guests on personal level to build loyalty.
  • Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
  • Facilitated smooth transitions between shifts by communicating pertinent information clearly with incoming colleagues during shift changeovers.
  • Repaired problems and maintained machines in good working order.
  • Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
  • Handled money, ticket and chips exchanges for customers.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
  • Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.

Education

Associate Of General Studies - General Studies

Northeastern Oklahoma A&M
Miami, OK

Skills

  • Quick learner
  • Strong communication skills
  • Patience and empathy
  • Efficient multitasking
  • Reliability and punctuality
  • Team player attitude
  • Troubleshooting systems
  • Documentation skills
  • Basic computer literacy
  • Accurate money handling
  • Inventory management
  • Interpersonal relationship building
  • Performing diagnostics
  • Providing change
  • Repairing machines

Soccer

Played soccer in college at NEO.

Made All-Conference Player in 2010.

Timeline

Slot Attendant

Choctaw Casino & Resort
04.2011 - Current

Associate Of General Studies - General Studies

Northeastern Oklahoma A&M

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Spencer Wallace