Sophia Smith
San Ramon,CA
Summary
A committed and hardworking individual with customer service, multitasking/time management abilities and a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Vice President of Event Planning
Alpha Gamma Delta Sorority- Delta Pi Chapter
San Francisco, CA
02.2024 - Current
- Organized and managed all event activities, including budgeting, scheduling, vendor relations, and staff and volunteer coordination.
- Prepared presentations summarizing key highlights from past events for use in future planning sessions.
- Reviewed vendor invoices prior to payment processing in order to verify accuracy of charges billed.
- Monitored feedback from attendees throughout each event in order to improve customer service levels.
- Ensured compliance with applicable laws regarding health and safety regulations during all events.
Clinical Medical Assistant Student
San Francisco State University
San Francisco, CA
04.2025 - 06.2025
- Proficient in proper hand hygiene techniques and the safe donning/removal of personal protective equipment (PPE).
- Skilled in recording vital signs, accurately documenting patient information, and verifying basic patient identification.
- Experienced in effective patient communication and coaching, and assisting providers during patient exams.
- Competent in surgical skin preparation, sterile field and tray setup, assisting with minor surgical procedures, sterile dressing application, suture/staple removal, and cast application/removal.
- Proficient in tourniquet use and vein palpation, decontamination of puncture sites, venipuncture, skin puncture for glucose testing, and specimen collection (sputum, throat swab, 24-hour urine).
Family Nanny
The Watson Family
San Ramon, CA
06.2019 - 12.2024
- Cooked nutritious meals for the family according to dietary restrictions outlined by parents.
- Facilitated potty training when necessary.
- Engaged in creative problem solving techniques when faced with challenging situations.
- Developed strong relationships with both parents to ensure open communication regarding the children's progress.
- Managed household tasks such as laundry, light cleaning duties and grocery shopping when necessary.
- Transported children to school functions or appointments as needed.
- Administered medication if needed and monitored health issues related to allergies or asthma.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
Barista
Starbucks
Dublin, CA
01.2022 - 04.2023
- Managed multiple tasks simultaneously during peak hours, including order intake, customer service, and cash handling, reflecting the ability to multitask under pressure.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Adhered to health department regulations concerning sanitation standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Created promotional displays for advertising special events or promotions at the cafe.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
Barista
Peet's Coffee
Dublin, CA
06.2021 - 09.2021
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Adhered to health department regulations concerning sanitation standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Managed multiple tasks simultaneously during peak hours, including order intake, customer service, and cash handling, reflecting the ability to multitask under pressure.
Sports Medicine Student
Tri Valley Regional Occupationial Program
Dublin, CA
01.2019 - 06.2019
- Engaged in classroom discussions, demonstrating critical thinking skills.
- Conducted research using academic journals and online databases for various papers.
- Volunteered for community service projects, applying academic knowledge in real-world scenarios.
- Demonstrated knowledge of CPR and First Aid procedures if necessary.
- Developed an understanding of ethical considerations in the practice of medicine.
- Reviewed literature on current trends in the field of medicine.
Education
Bachelor of Science - Business Administration: Marketing
San Francisco State University
San Francisco, CA05-2027
Clinical Medical Assistant
College of Professional And Global Education
San Francisco State University06-2025
High School Diploma -
Dublin High School
Dublin, CA06-2023
Skills
- Customer service
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Hospitality service expertise
- Positive and professional
- Opening and closing coordination
- Clear communication
- Cleanliness
- Friendly and outgoing
Affiliations
- Alpha Gamma Delta – San Francisco State University
President of Event Planning, Executive Council
DEC 2024 – Present
Languages
Spanish
Limited
Timeline
Clinical Medical Assistant Student
San Francisco State University
04.2025 - 06.2025
Vice President of Event Planning
Alpha Gamma Delta Sorority- Delta Pi Chapter
02.2024 - Current
Barista
Starbucks
01.2022 - 04.2023
Barista
Peet's Coffee
06.2021 - 09.2021
Family Nanny
The Watson Family
06.2019 - 12.2024
Sports Medicine Student
Tri Valley Regional Occupationial Program
01.2019 - 06.2019
Bachelor of Science - Business Administration: Marketing
San Francisco State University
Clinical Medical Assistant
College of Professional And Global Education
High School Diploma -
Dublin High School
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