Sophia Smukalla
Las Vegas,NV
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
23
23
years of professional experience
Work History
Jewelry Sales Consultant
Paparazzi Accessories
02.2019 - 09.2024
- Processed transactions efficiently while adhering to company policies and procedures for cash handling and fraud prevention.
- Implemented loss prevention measures that reduced instances of theft or damage, ensuring a secure environment for both staff and products.
- Informed customers about care instructions for their purchased items, promoting long-lasting satisfaction with their investment.
- Offered personalized services such as engraving or resizing of jewelry items to enhance customer experience further.
Timeshare Sales Consultant
The Grandview at Las Vegas
07.2014 - 03.2015
- Reached or exceeded sales quotas and preset personal performance goals.
- Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Participated in onsite and webinar-based sales trainings and attended sales meetings.
Customer Service Representative
Novo 1
08.2013 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Personal Trainer Gym Membership Sales
Curves Fitness
02.2002 - 03.2004
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Education
Certification - Bookkeeping & Accounting
San Diego Job Corps
San Diego, CA09-1993
High School Diploma -
Carlsbad High School
Carlsbad, CA06-1992
Skills
- Customer service
- Customer support
- Data entry
- Customer satisfaction
- Quality assurance
- Call management
- Payment processing
- Documentation and reporting
- Clear communication
- Active listening
Timeline
Jewelry Sales Consultant
Paparazzi Accessories
02.2019 - 09.2024
Timeshare Sales Consultant
The Grandview at Las Vegas
07.2014 - 03.2015
Customer Service Representative
Novo 1
08.2013 - 06.2014
Personal Trainer Gym Membership Sales
Curves Fitness
02.2002 - 03.2004
Certification - Bookkeeping & Accounting
San Diego Job Corps
High School Diploma -
Carlsbad High School
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