Sophia Sohn
Hanover,MD
Summary
Dedicated Childcare Provider with 1 year of experience creating engaging and safe environments for young children. Skilled in leading individual and group activities to foster learning and development, using positive reinforcement to encourage good behavior. Adept at designing and implementing educational activities that promote social, emotional, and physical growth. Strong communicator with excellent time management abilities and a proven track record in resolving conflicts and addressing concerns to support both children and their families effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Daycare Assistant Teacher
Learning Care Group
09.2023 - Current
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times, including sanitizing toys, tabletops and frequently touched surfaces regularly.
Guest Experience Specialist/Front Desk Agent
Marriott International, Inc.
01.2022 - Current
- Promoted high level of guest satisfaction through friendly, enthusiastic and genuine interactions, as well as by promptly addressing concerns and providing personalized solutions.
- Greeted guests at front desk, by name when possible and loyalty status when applicable, warmly offered assistance, and went the extra mile to answer questions or resolve issues beyond guest expectations.
- Welcomed restaurant guests and graciously received orders, prepared guest's food according to their needs, checked and followed up both during and after food receipt to confirm full satisfaction.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Coordinated with housekeeping and maintenance teams to ensure timely room availability and high-quality standards.
Cashier
Chipotle Mexican Grille
10.2018 - 08.2019
- Kept the line moving in a quick and orderly fashion while still providing a quality customer experience.
- Constantly met and went above expectations of managers for POS efficiency, setting a store record for 51 orders completed in a 15 minute window.
- Greeted customers entering store and responded promptly to customer needs, as well as anticipating the needs of repeat guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Mentored new employees above corporate onboarding on cashier duties and best practices, improving overall staff performance.
Salesperson
Fantasy Guilde Studios
08.2018 - 10.2018
- Provided assistance and recommendations to all customers with a friendly and polite attitude
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained booth cleanliness and condition and work with Facilities team to ensure proper working order
Education
High School Diploma -
06.2019
Skills
- Customer Service
- Oral and Written Communications
- Work Ethic and Integrity
- Patience and Empathy
- Problem-Solving and Conflict Resolution
- Collaborative and Team-Oriented
- Time Management
- Microsoft Office
- Cash Handling
- Knowledge of Products and Offerings
- Activities Planning
- Classroom Management
Certification
- Basic Life Support (BLS) - American Heart Association
- Pediatric and Adult First Aid/CPR/AED - American Heart Association
- Infant/Toddler Care Credential – Zero to Three Critical Competencies
- ADA Compliance; Service to Guests with Disabilities and Including All Children Certificate – IACET
- Food Handler Certification - ServSafe
- Alcohol Server/Seller Certification - TIPS
Languages
English
Native or Bilingual
French
Limited Working
Japanese
Elementary
Timeline
Daycare Assistant Teacher - Learning Care Group
09.2023 - Current
Guest Experience Specialist/Front Desk Agent - Marriott International, Inc.
01.2022 - Current
Cashier - Chipotle Mexican Grille
10.2018 - 08.2019
Salesperson - Fantasy Guilde Studios
08.2018 - 10.2018
Springbrook High School - High School Diploma,