Summary
Overview
Work History
Education
Skills
Photography
Timeline
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Sophia Speece

Hummelstown,PA

Summary

Dependable worker successful providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, employees and management.

Overview

5
5
years of professional experience

Work History

Server

Babe’s Grill House
04.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Receptionist

Playful Pups Retreat
07.2023 - 01.2024
  • answered phone calls
  • made appointments and reservations
  • made notes
  • walked dogs to and from their owners to proper place
  • helped fold laundry and wash
  • clean crates if necessary
  • Managed front desk operations by greeting visitors, answering inquiries, and directing calls to appropriate departments.

Server Assistant/Food Runner

Fire & Grain
01.2023 - 02.2023
  • Delivered correct food items to tables according to order documentation.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted customers with carry-out service.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Arranged tables and chairs for special occasions and events.
  • Provided attentive service and proactively assessed guest needs.
  • Cleared tables immediately after guests left in preparation for next party.
  • Organized and replenished supplies at food stations to optimize team performance.

Food Runner/Host/Server Assistant

Hidden Still Spirits
08.2022 - 11.2022
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Assisted customers with carry-out service.

Host/ Server/ Food Runner/ Expo/ Dishwasher

Rotunda Brew Pub
03.2020 - 07.2022
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Relayed guest comments or suggestions to manager on duty for further action.

Education

High School Diploma -

Hershey High School
Hershey, PA
05.2021

Skills

  • Maintaining Clean Work Areas
  • Order Placement
  • Billing and Payment Processing
  • Timely Food Delivery
  • Serve Customers
  • Professional Relationships
  • Customer Satisfaction
  • Opening and Closing Procedures
  • Teamwork and Collaboration
  • Performance Improvement

Photography

Photography gives me the creativeness to push through my limits. It gives me the opportunity to constantly be growing, while experiencing different types of artwork. The ability to practice on different options including; baby showers, head shots, sunrises/ farmlands, vacation experiences & more is a true gift of mine that I will always appreciate.

Timeline

Server

Babe’s Grill House
04.2024 - Current

Receptionist

Playful Pups Retreat
07.2023 - 01.2024

Server Assistant/Food Runner

Fire & Grain
01.2023 - 02.2023

Food Runner/Host/Server Assistant

Hidden Still Spirits
08.2022 - 11.2022

Host/ Server/ Food Runner/ Expo/ Dishwasher

Rotunda Brew Pub
03.2020 - 07.2022

High School Diploma -

Hershey High School

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Sophia Speece