Sophia Stancati
Marlton
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Fitness Consultant
The Edge Fitness Clubs LLC
05.2024 - Current
- Developed customized fitness plans tailored to individual client needs and goals.
- Provided nutritional guidance to enhance overall health and fitness outcomes.
- Led group fitness classes, fostering a supportive and engaging environment.
- Monitored client progress, adjusting programs to ensure continued improvement.
- Collaborated with management to implement new wellness initiatives and programs.
Server
Dooney's Pub
03.2023 - Current
- Provided exceptional customer service, ensuring a welcoming environment for all patrons.
- Managed multiple tables efficiently, prioritizing guest needs and enhancing dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu items, service standards, and operational procedures.
- Oversaw daily operations during peak hours, ensuring smooth workflow and high-quality service.
Hostess Manager
Prospectors Steakhouse And Saloon
09.2021 - 03.2023
- Supervised front-of-house operations, ensuring exceptional guest experiences and adherence to service standards.
- Trained and mentored new host staff, enhancing team performance and customer engagement skills.
- Coordinated reservations and seating arrangements, optimizing table turnover rates and minimizing wait times.
- Developed training materials for hospitality best practices, improving overall service efficiency and consistency.
Skills
- Adaptability - Expert
- Problem Solving - Expert
- Effective Multitasking - Expert
- Customer Service - Expert
- Team Collaboration - Expert
Timeline
Fitness Consultant
The Edge Fitness Clubs LLC
05.2024 - Current
Server
Dooney's Pub
03.2023 - Current
Hostess Manager
Prospectors Steakhouse And Saloon
09.2021 - 03.2023