Sophia Straub
Beech Mountain Ski Resort
Waxhaw,NC
5
years of professional experience
I'm currently a student at Appalachian State University pursuing a degree in General Management. I have hands on experience in customer service, cash handaling, team training, and daily operations. I've worked in fast paced environments where I've served 100+ customers per shift, hand along over $1,000 in daily transactions, trained new employees, and helped keep operations running smoothly. I'm dependable, adaptable, and comfortable working with both customers and team members. I also have experience with equipment operation, inventory support, and creating positive customer experiences.
Work History
Lift Operator
2 Months- Start, stop, and monitor lifts throughout the day
- Control lift speed based on conditions and people
- Help skiers and snowboarders get on/off lifts smoothly
- Clear snow/ice from loading zones
- Work outdoors in cold, snowy, and windy conditions for long periods
- Help create a positive experience on the mountain
- Answer guest questions and give directions
- Keep lines organized and moving efficiently
Ice Cream Maker/Cashier
5 Months- Served 100+ customers per shift while maintaining fast service and order accuracy
- Processed $1,000+ in daily transactions with zero cash discrepancies
- Trained 3+ new employees on POS systems and safety procedures
- Operated cash register and handled customer payments, including cash and credit transactions
- Daily opening and closing operations, including cash reconciliation and equipment sanitation to ensure compliance and efficiency
- Trained new team members on proper serving techniques and safety procedure
Golf Course Attendant
1 Year 3 Months- Delivered high-quality customer service by greeting guests, answering questions, and ensuring a positive experience
- A positive experience
- Coordinated cart staging and fleet readiness to support daily course operations
- Maintained driving range operations to ensure seamless customer experience
Takeout Associate
2 Months- Accurately entered and verified orders using POS systems to ensure quality and customer satisfaction
- Managed phone and online orders while maintaining professionalism and accuracy under pressure
- Maintained cleanliness and organization of takeout station, utensils, and food prep areas
- Assisted in restocking supplies and monitoring inventory for takeout items
- Handled payments and balanced cash drawer at end of shift
Education
Bachelor of Science - General Management
- Expected May 2028
- GPA: 3.41
Skills
Customer Service
Cash Handling & POS Systems
Team Training
Time Management
Inventory Management
Safety monitoring
Timeline
Lift Operator
Beech Mountain Ski Resort
01.2026 - 03.2026Read More
Ice Cream Maker/Cashier
The Local Scoop
03.2024 - 08.2024Read More
Golf Course Attendant
Carolina Lakes Golf Club
06.2022 - 09.2023Read More
Takeout Associate
Mayfair Seafood Restaurant
06.2021 - 08.2021Read More
Appalachian State University
Bachelor of Science from General Management
Read More