Sophia Strausser
The Woodlands,TX
Summary
Enthusiastic postgraduate dedicated to delivering compassionate, patient-centered care. Skilled in active listening, problem-solving, and de-escalation to support individuals in distress. Experienced in maintaining confidentiality while accurately navigating SaaS applications and EMR systems to ensure effective communication and continuity of care.
Overview
4
4
years of professional experience
Work History
Crisis Counselor
Crisis Text Line
10.2024 - Current
- Offered compassionate support and reassurance to individuals in distress through empathetic conversation.
- Applied active listening and critical problem-solving skills to assess needs and provide appropriate resources.
- Strengthened expertise in crisis de-escalation techniques to ensure safety and stability in high-stress situations.
Hospice Volunteer
Allumine Hospice
03.2024 - 12.2024
- Built trusting relationships with patients by providing emotional support, companionship, and engaging activities such as reading, music, and cooking to enhance quality of life.
- Supported daily living needs by maintaining clean personal spaces, preparing nutritious meals, and monitoring well-being, promptly reporting any concerns to the volunteer coordinator.
- Ensured quality care through accurate documentation in WellSky software and strict adherence to HIPAA standards for patient confidentiality.
Urology Clinic Volunteer
Baylor Scott & White Hospital
08.2023 - 12.2023
- Assisted with clerical tasks to support daily clinic operations.
- Restocked and organized medical supplies to ensure procedure rooms were fully prepared for patient care.
- Welcomed and interacted with patients in a professional and compassionate manner.
Couplet Care & Concierge Volunteer
Baylor Scott & White Hospital
01.2022 - 12.2022
- Managed front desk operations by checking in visitors and resolving concerns promptly through effective communication and conflict resolution.
- Supported patient care by rounding in the couplet care department, providing meals, conversation, and assistance, and escorting post-operative patients safely throughout the hospital.
- Restocked and organized medical supplies in patient rooms and procedure areas to ensure readiness for care.
Student Volunteer
Rocksteady Boxing
08.2021 - 12.2021
- Supported individuals with Parkinson’s disease by assisting with shoes, boxing gloves, and other equipment to ensure safe participation in classes.
- Actively engaged with participants during boxing sessions, reinforcing instructions and providing encouragement to enhance accessibility and confidence.
- Maintained a clean and organized gym environment before and after sessions to promote safety and comfort for all participants.
Education
Bachelor of Science - Nutrition
Texas A&M University
College Station, TX12-2024
Skills
- Patient support
- Detail-oriented
- Patient confidentiality
- Time management
- Adaptability
- SaaS Applications
- EMR Systems
- Microsoft Office
Timeline
Crisis Counselor
Crisis Text Line
10.2024 - Current
Hospice Volunteer
Allumine Hospice
03.2024 - 12.2024
Urology Clinic Volunteer
Baylor Scott & White Hospital
08.2023 - 12.2023
Couplet Care & Concierge Volunteer
Baylor Scott & White Hospital
01.2022 - 12.2022
Student Volunteer
Rocksteady Boxing
08.2021 - 12.2021
Bachelor of Science - Nutrition
Texas A&M University
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