Sophia Tagliaferri
Lakewood,OH
Summary
Reliable Front Office Manager with excellent skills in leadership, training, and customer service. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Firm believer in cultivating a positive environment.
Overview
6
6
years of professional experience
Work History
Front Office Manager & Regional Training Manager
Beachwood Dental
01.2021 - Current
- Coached employees through day-to-day work and complex problems.
- Interview and hired employees and implemented onboarding process
- Managed new employee orientation training process for more than 20 employees each year.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created in-depth training manual for all employees among 4 different office locations.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Veterinary Assistant
Lakewood Animal Hospital
01.2020 - 01.2021
- Logged accurate patient medical records.
- Scheduled appointments coordinating 6 calendars.
- Kept detailed records of animal treatments and medications.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Maintained calm composure in high-stress or emotional environments.
- Displayed compassion and empathy to comfort patients and customers.
Receptionist
The JL Smith Group
01.2019 - 01.2020
- Created a welcoming environment for clients and staff
- Scheduled office meetings and client appointments for staff teams.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Collected payments, processed transactions and updated relevant records.
- Entered paperwork into an electronic system by data entry or digital scanners.
- Maintained confidentiality of information regarding approximately 2,500 clients and company.
Education
Diploma of Esthetics -
Brown Aveda Institute
Strongsville, OH01.2019
High School - undefined
Magnificat High School
Rocky River, OH01.2017
Skills
- Strong leadership
- Training and coaching
- Exceptional customer support
- Complaint handling
- Scheduling and calendar management
- Workflow optimization
- Office correspondence
- Proficient in Microsoft and Google
Timeline
Front Office Manager & Regional Training Manager
Beachwood Dental
01.2021 - Current
Veterinary Assistant
Lakewood Animal Hospital
01.2020 - 01.2021
Receptionist
The JL Smith Group
01.2019 - 01.2020
High School - undefined
Magnificat High School
Diploma of Esthetics -
Brown Aveda Institute
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