Sophia Taylor
pleasant grove
Summary
Proactive and customer-focused, excelled at McDonald's Restaurant by enhancing customer satisfaction through exceptional service and maintaining high standards of cleanliness. Demonstrated strong work ethic and resilience in a fast-paced environment, adeptly handling payments and resolving complaints. Skilled in both customer service and sanitation, significantly contributed to team efforts in streamlining operations.
Overview
2
2
years of professional experience
Work History
Fast Food Worker
McDonald's Restaurant
11.2022 - Current
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Processed orders on POS system and accepted cash and charge payments.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Education
Bachelor - Business Analysis
Utah Valley University
Orem, UT05-2028
Skills
- Customer service
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Fast and efficient service worker
- Patience and empathy
- Money handling
- Organized multi-tasker
- Stress tolerance and resilience
- Work ethic and integrity
- Time management skills
- Cleaning and sanitizing
Timeline
Fast Food Worker
McDonald's Restaurant
11.2022 - Current
Bachelor - Business Analysis
Utah Valley University
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