Sophia Todd
Arcadia,OK
Summary
Driven professional with a proven track record at Buffalo Wild Wings, enhancing customer satisfaction through exceptional service and maintaining high accuracy in cash and credit transactions. Excelled in POS operations and employee training, significantly improving team efficiency. Demonstrates strong work ethic, problem-solving skills, and a commitment to reliability, fostering positive customer relations and repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospitality and Cashier
Buffalo Wild Wings
04.2022 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Trained new employees thoroughly
- Encouraged customers to make additional purchases by highlighting current deals
- Took inventory on our retail sauce bottles.
- Used POS system to enter orders, process payments and issue receipts.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
No Degree - Marketing (focus in Communications)
Oklahoma State University
Stillwater, OK05.2027
High School Diploma -
Edmond Memorial High School
Edmond, OK05.2023
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Cash Register Operation
- Order Taking
- Basic Math Competence
- POS system operations
- Problem-Solving
- Employee Training
Certification
- Certified Wing Trainer, Buffalo Wild Wings - July 2024
Timeline
Hospitality and Cashier
Buffalo Wild Wings
04.2022 - Current
No Degree - Marketing (focus in Communications)
Oklahoma State University
High School Diploma -
Edmond Memorial High School
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